Customer name missing in order list

[Diana Hansen]

Hello folks, I have a customer who has placed 4 orders on my web shop. She has used the same payment method: Amazon Payments. The problem is that on 2 of the orders, her name doesn't appear on the order list. Therefore, if I try to send her a message or when the tracking number is added, the system generates an error because the customer name is missing. 

 

Please help. I am desperate. I am sure this will happen again with other customers and I do not know why it's happening.

 

Thanks in advance.

 

Diana Betancur