Can't Send email to customer from backoffice

[ledlightsofatlanta]

Hello all,

 

We are using PS version 1.6.1.12

We have a problem that we have searched for a resolution and can not find.

 

When a customer places an order, uses contact us form or signs up for our news letter, We receive those emails in Back Office and in our email client. The problem relies to the customer not receiving conformation to orders, replies to contact us, and news letters. We can send emails to the customer from our client email but not through the Back Office directly.

 

We have the configuration setting in place and rechecked

Under Advanced Perimeters > Email we have tried using "Use PHP's mail() function (recommended; works in most cases)" and "Set my own SMTP parameters (for advanced users ONLY)" with the same result.

 

Any help on this?

Edited April 2, 2017 by ledlightsofatlanta (see edit history)

[DorMic-systems]

I am also interested in that thing:

 

How to send an email to a customer (directly from the BO) without using the external client and without answering to orders.

 

BR

Michael

[ledlightsofatlanta]

It nice to know that someone else is having the same issues. Not being able to send the customer an email through the back office is quite a burden and takes away from productivity. We noticed that even when we have entered a tacking number or change the status of an order, the customer does not receive the update either.

 

----Chris

[ledlightsofatlanta]

Has anyone a resolution to this issue?

 

Chris

[jetway]

Is mail() function enabled in php.ini? Seems like that is not the case with all of you.

Edited May 2, 2017 by jetway (see edit history)

[grzf]

I think that my problem is the same.

-All messages about order are sent,
-messages about available products are sent,
-when we use the orders page in backoffice to send a message, all right

But when try to reply a message received by "Talk with us", nothing.