Variable {bankwire_details} doesnt show in email when changing status

[surfmen]

Hi,

I have a problem when changing order status and sending email to customer with bankwire details. It just doesn't show up in the email, instead of displaying account details it shows {bankwire_details}. 

 

When this email goes automatically to customer when order is created, bankwire details are displayed correctly, so the problem must be somewhere when changing status manually in backoffice...

 

Can you help please?

Thanks

[vekia]

variable is included only to bankwire email template while you place an order in shop.

 

if you change a status that uses other email templates the variable will not be included.

[Soft79]

Shouldn't this be considered as a bug?

 

 

EDIT:

 

After some investigation I found out that it's because the wrong module_name is in the ps_order_state table.

 

It can be fixed by executing the following query (replace ps_order_state by the actual table name with the right prefix):

UPDATE ps_order_state SET module_name = 'ps_wirepayment' WHERE module_name = 'bankwire' LIMIT 1;

Edited July 8, 2017 by Soft79 (see edit history)

[Talas]

On 7/8/2017 at 2:53 PM, Soft79 said:

Shouldn't this be considered as a bug?

 

 

EDIT:

 

After some investigation I found out that it's because the wrong module_name is in the ps_order_state table.

 

It can be fixed by executing the following query (replace ps_order_state by the actual table name with the right prefix):

UPDATE ps_order_state SET module_name = 'ps_wirepayment' WHERE module_name = 'bankwire' LIMIT 1;

Hello, it is for Prestashop 1.7.X or older?