folkifoon Posted March 23, 2017 Share Posted March 23, 2017 (edited) I installed mailalerts version 3.6.1 in Prestashop 1.7.0.4 but i am not recieving email when a new order comes in. The customer does recieve a email with orderconfirmations. Option to test send email in backoffice does also work.What can this be? Edited March 23, 2017 by folkifoon (see edit history) Link to comment Share on other sites More sharing options...
folkifoon Posted March 23, 2017 Author Share Posted March 23, 2017 Solved, i had to add a directory "NL" to the folder mails. I copied the same files from the folder EN into NL. If you have others languages of "en", check if you have the good repertories. By example if you have french language installed and if you don't have the repertory /modules/mailalerts/mails/fr/ you don't receive the mail alert. I had the same problem, when you install mailalert module it doesn't install the repertory for your email language. 1 5 Link to comment Share on other sites More sharing options...
Guest tens Posted September 9, 2017 Share Posted September 9, 2017 Solved, i had to add a directory "NL" to the folder mails. I copied the same files from the folder EN into NL. If you have others languages of "en", check if you have the good repertories. By example if you have french language installed and if you don't have the repertory /modules/mailalerts/mails/fr/ you don't receive the mail alert. I had the same problem, when you install mailalert module it doesn't install the repertory for your email language. Thank you very much, this solved my problem as well Link to comment Share on other sites More sharing options...
Simone Posted November 6, 2017 Share Posted November 6, 2017 Hi, I did not understand how to run email notifications for confirmed orders (to the merchant). I can not find the mailalert module for version 1.7 of Prestashop. I tried downloading the mailalert form from https://github.com/PrestaShop/mailalerts but the module does not install on Prestashop 1.7. Thank you. Link to comment Share on other sites More sharing options...
tedruart Posted January 7, 2018 Share Posted January 7, 2018 On 6. 11. 2017 at 3:48 PM, Simone said: Hi, I did not understand how to run email notifications for confirmed orders (to the merchant). I can not find the mailalert module for version 1.7 of Prestashop. I tried downloading the mailalert form from https://github.com/PrestaShop/mailalerts but the module does not install on Prestashop 1.7. Thank you. Hi, download mailalerts module from https://github.com/PrestaShop/mailalerts/releases open this zip file and rename folder mailalerts-3.6.1 to mailalerts. Now you can try instal this module again. It should work :-) 1 Link to comment Share on other sites More sharing options...
PascalB67 Posted March 10, 2018 Share Posted March 10, 2018 Thank you. I confirm : if you have french language installed and if you don't have the repertory /modules/mailalerts/mails/fr/ you don't receive the mail alert. Link to comment Share on other sites More sharing options...
pixelblank Posted May 22, 2018 Share Posted May 22, 2018 (edited) Hello I'm on prestashop 1.7.2.2, and i tried to install the module downloaded from https://github.com/PrestaShop/mailalerts/releases rename the archive but the module failed on installation Have you an idea Edited May 22, 2018 by pixelblank (see edit history) 2 1 Link to comment Share on other sites More sharing options...
DARKF3D3 Posted July 28, 2018 Share Posted July 28, 2018 On 22/5/2018 at 4:46 PM, pixelblank dice: Hello I'm on prestashop 1.7.2.2, and i tried to install the module downloaded from https://github.com/PrestaShop/mailalerts/releases rename the archive but the module failed on installation Have you an idea I succesfully installed it on PS1.7.4 renaming the folder into the zip to "mailalerts". I can now access to the module configuration, but on front office i don't see the button to be notified when product it's OOS. Link to comment Share on other sites More sharing options...
sylvainbon Posted December 29, 2018 Share Posted December 29, 2018 I have succesfully installed he v3.7.0 release (https://github.com/PrestaShop/mailalerts/releases) on ps 1.7.4.3 after having 1/ unziped mailalerts-3.7.0.zip 2/ renamed the folder "mailalerts-3.7.0" to "mailalerts". 3/ ziped this folder "mailalerts" into "mailalerts.zip" 4/ upload this mailalerts.zip into myprestashop/admin/index.php/module/manage Hope it will help, Best regards, Sylvain Link to comment Share on other sites More sharing options...
Bocco Posted February 1, 2019 Share Posted February 1, 2019 Prestashop 1.7.5.0 Mail alert module v3.7.0 After installing module, In customer account new line is created: My alerts - without icon. When click on this line I get 500 server error. Link to comment Share on other sites More sharing options...
Bocco Posted February 4, 2019 Share Posted February 4, 2019 Any ideas how to solve my problem? Link to comment Share on other sites More sharing options...
colives Posted February 19, 2019 Share Posted February 19, 2019 I figure to fix it disabling original mail alerts on Prestashop Link to comment Share on other sites More sharing options...
rb10 Posted March 26, 2019 Share Posted March 26, 2019 i have the same problem.... any solution Link to comment Share on other sites More sharing options...
tosal Posted April 24, 2019 Share Posted April 24, 2019 i've got problems too with this module , it does not send order notice mail. Customers receive mails but i cannot figure how to receive a new order notice mail. i installed 3.7 version of the module, my ps version is 1.7.5.1, i've checked /modules/mailalerts/mails/ and i have my language files when a customer place an order i do not recive any mail notice. sending test mail works so anybody have any suggestion for me? 1 Link to comment Share on other sites More sharing options...
justoneweek Posted May 18, 2019 Share Posted May 18, 2019 On 4/24/2019 at 11:33 AM, tosal said: i've got problems too with this module , it does not send order notice mail. Customers receive mails but i cannot figure how to receive a new order notice mail. i installed 3.7 version of the module, my ps version is 1.7.5.1, i've checked /modules/mailalerts/mails/ and i have my language files when a customer place an order i do not recive any mail notice. sending test mail works so anybody have any suggestion for me? I have the exact same configuration and I have the same problem :( 1 Link to comment Share on other sites More sharing options...
tosal Posted May 18, 2019 Share Posted May 18, 2019 (edited) 2 hours ago, justoneweek said: I have the exact same configuration and I have the same problem in my case it is a hosting problem caused by some restrictictions, i'm going to move it in another hosting in which i'm sure it works Edited May 18, 2019 by tosal correct sintax (see edit history) 1 Link to comment Share on other sites More sharing options...
justoneweek Posted May 18, 2019 Share Posted May 18, 2019 (edited) For me look like a template problem, like can't find into the module folder "errore - Il seguente modello email non esiste: new_order" do you have any tips? Many thanks! Edited May 18, 2019 by justoneweek (see edit history) Link to comment Share on other sites More sharing options...
tosal Posted May 18, 2019 Share Posted May 18, 2019 So i think just upload that file from a default prestashop will solve your bug oterwhise you can past and copy english file and manually translate it Link to comment Share on other sites More sharing options...
justoneweek Posted May 19, 2019 Share Posted May 19, 2019 I did, but do not works. Into the logs the message problem now is: Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart Any tips for this? Many thasnk! Link to comment Share on other sites More sharing options...
w3bsolutions Posted May 27, 2019 Share Posted May 27, 2019 (edited) On 4/24/2019 at 11:33 AM, tosal said: i've got problems too with this module , it does not send order notice mail. Customers receive mails but i cannot figure how to receive a new order notice mail. i installed 3.7 version of the module, my ps version is 1.7.5.1, i've checked /modules/mailalerts/mails/ and i have my language files when a customer place an order i do not recive any mail notice. sending test mail works so anybody have any suggestion for me? The module "mailalerts" v3.7 is not compatible / does not work properly on Prestashop 1.7.5. There is a new module called "ps_emailalerts" that works fine on 1.7.5. I am attaching it here so you can just download and install it manually (and delete old version). If it still doesn't work do let us know. ps_emailalerts.zip Edited May 27, 2019 by w3bsolutions (see edit history) 3 Link to comment Share on other sites More sharing options...
tosal Posted May 28, 2019 Share Posted May 28, 2019 thank you Link to comment Share on other sites More sharing options...
erprzezo Posted June 26, 2019 Share Posted June 26, 2019 (edited) I have done all the steps described in the post, I have language files, both in ps-emailallerts and the "mails" directory. I am using a version of a plug-in compatible with my PS 1.7.5.1 ps-emailallerts. Messages come with empty values for "{shop_name}" Hi {firstname} {lastname}, " Maybe any ideas? Maybe it's a hosting problem because I do not have any ideas anymore? How to check? Edited June 26, 2019 by erprzezo (see edit history) Link to comment Share on other sites More sharing options...
Timon Posted July 17, 2019 Share Posted July 17, 2019 Hi, I installed version 3.7 and I am getting an error 500 when opening My Alert page under My Side. Anyone have a solution for this error. The error ref. to > throw new PrestaShopException('No template found for ' . $template); Link to comment Share on other sites More sharing options...
Gigi76 Posted August 28, 2019 Share Posted August 28, 2019 On 23/3/2017 at 11:22 AM, folkifoon dice: Solved, i had to add a directory "NL" to the folder mails. I copied the same files from the folder EN into NL. If you have others languages of "en", check if you have the good repertories. By example if you have french language installed and if you don't have the repertory /modules/mailalerts/mails/fr/ you don't receive the mail alert. I had the same problem, when you install mailalert module it doesn't install the repertory for your email language. Hi, I confirm that it also works with PrestaShop version 1.7.6.0 Thanks! Link to comment Share on other sites More sharing options...
Grucha@alex Posted September 4, 2019 Share Posted September 4, 2019 On 5/27/2019 at 2:05 AM, w3bsolutions said: The module "mailalerts" v3.7 is not compatible / does not work properly on Prestashop 1.7.5. There is a new module called "ps_emailalerts" that works fine on 1.7.5. I am attaching it here so you can just download and install it manually (and delete old version). If it still doesn't work do let us know. ps_emailalerts.zip Hello, Thank U very much; It's a shame that it's not available through presta add ons Link to comment Share on other sites More sharing options...
startfoto Posted November 28, 2019 Share Posted November 28, 2019 Hello! Neither I nor the client receives an email? what to do? Link to comment Share on other sites More sharing options...
aghilas Posted May 10, 2020 Share Posted May 10, 2020 (edited) Le 27/05/2019 à 2:05 AM, w3bsolutions a dit : Hello, I have the same pb, even if I installed this module.. there is other things to do, ( I mean )after this step ? Thank you ps_emailalerts.zip 83.31 Ko · 208 downloads Edited May 10, 2020 by aghilas (see edit history) Link to comment Share on other sites More sharing options...
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