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Product Comments not working

nubekids

By nubekids
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nubekids Newbie

nubekids

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Hello, nothing coming up as js error. I've tried unisntalling and reinstalling the module, both through BO and FTP, but module keeps showing in the modules list in the BO...

nothing seems to happen when i select the comments tab

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shokinro Newbie

shokinro

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1. you can try to enable DEV mode and see if there is any error message displayed on the page.

 

set _PS_MODE_DEV_ to true in file /config/defines.inc.php 

 

 

2. start your browser debug tool and go to Console to see if there is any javascript errors

Press F12 key when you on that page 

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shokinro Newbie

shokinro

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1. can you also try to see if it is related to languages. 

try to choose different language if your store has more than one language.

 

2. can you also check if you have approved the review?

By default, I think the review/comments may need to be moderated - check your module configuration.

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shokinro Newbie

shokinro

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Nothing, not language related either. And comments are approved. i can see there is a comment, but link is not taking me anywhere when i click on it, it just stays on the product page

 

 

if that is the case, then I guess it must something wrong with the query statement, it will need to further debug to find our what is the cause.

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num47 Newbie

num47

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I am using P. 1.7.6.9 and whenever i try to post a message as a guest - it shows that 

"Your review cannot be sent

Sorry, your review cannot be posted."

 

But, i can see the reviews are being counted if those comments are approved at the back office. And, at the front office i couldn't check the reviews. Nothing was sowing there!!

 

Does anyone have a solution?

 

Thanks

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chattago2002 Newbie

chattago2002

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I have the same problem.

On 11/19/2020 at 10:04 PM, num47 said:

I am using P. 1.7.6.9 and whenever i try to post a message as a guest - it shows that 

"Your review cannot be sent

Sorry, your review cannot be posted."

 

But, i can see the reviews are being counted if those comments are approved at the back office. And, at the front office i couldn't check the reviews. Nothing was sowing there!!

 

Does anyone have a solution?

 

Thanks

Does anyone have a solution?

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num47 Newbie

num47

Posted
Posted
4 hours ago, chattago2002 said:

I have the same problem.

Does anyone have a solution?

I am not sure if you have address "www" in your domain while setting up the website. If So, Change the url from "https://www.yourdomein.com" to "https://yourdomain.com". This solved me the problem. 

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Mr. Trice Explorer

Mr. Trice

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I have gone through all your comment and here is the solution.  

Just upgrade your module if you have not, Clear cache of your store using the performance tool. Then after that, clear your browser cache or use google chrome incognito to test.  Worked perfectly well for me.   You are free to visit my YOUTUBE CHANNEL HERE>>https://www.youtube.com/channel/UCSVVOWB0v8pgCH3Fb-AKvoA?sub_confirmation=1  AND SUBSCRIBE FOR UPDATES OF PRESTASHOP ISSUE. 

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Betz Developer Apprentice

Betz Developer

Posted
Posted

If anyone stumbles upon this: 
My base-theme had a custom "post-comment.js" file. In it was old/incorrect code. 

As it tried to JSON.parse an already created JSON, it always showed "Your review cannot be sent" - even though it did. 

I changed this:  

    $.post($(this).attr('action'), $(this).serialize(), function(jsonResponse) {
      var jsonData = false;
      try {
        jsonData = JSON.parse(jsonResponse);
      } catch (e) {
      }
      if (jsonData) {

Into this:  

        $.post($(this).attr('action'), $(this).serialize(), function(jsonResponse) {
            var jsonData = jsonResponse;

            if (typeof jsonResponse === "string") {
                jsonData = JSON.parse(jsonResponse);
            }

            if (jsonData) {

Or you could use the current code of the productcomments-module directly:  

    $.post($(this).attr('action'), $(this).serialize(), function(jsonData) {
      if (jsonData) {
        if (jsonData.success) {

 

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daniele dexter Enthusiast

daniele dexter

Posted
Posted
On 5/9/2021 at 9:07 AM, Mr. Trice said:

I have gone through all your comment and here is the solution.  

Just upgrade your module if you have not, Clear cache of your store using the performance tool. Then after that, clear your browser cache or use google chrome incognito to test.  Worked perfectly well for me.   You are free to visit my YOUTUBE CHANNEL HERE>>https://www.youtube.com/channel/UCSVVOWB0v8pgCH3Fb-AKvoA?sub_confirmation=1  AND SUBSCRIBE FOR UPDATES OF PRESTASHOP ISSUE. 

Hello @Mr. Trice,

 

what version of the module do you use?
I currently have 5.0.1 and can't update, so I guess it's the latest.

I did everything else like you but I still don't see the content of the comments.

 

I see the stars but the comments section is empty (I used an approved comment).

I use your message to make some considerations about what is wrong with me.

 

What I notice is that the "product-comment-list-item" section is not even shown.

It is present in the file
/productcomments/views/templates/hook/product-comment-item-prototype.tpl

and is invoked with
{include file = 'module: productcomments / views / templates / hook / product-comment-item-prototype.tpl' assign = "comment_prototype"}
in the productcomments / views / templates / hook / product-comments-list.tpl file

So I tried to add the corresponding code block directly and I noticed that a series of variables of this type appear on the screen:
data-product-comment-id = "@ COMMENT_ID @"

If I replace the content of these variables between the @ character, the correct data is shown on the screen, so it almost seems that I cannot recover the data entered in the review.

The values of the reviews are present in links that appear as the content of the div: "product-comments-list"

Link example:
https://www.comunianvini.it/shop/module/productcomments/ListComments?id_product=2370

link content:
{"comments_nb": 1, "comments_per_page": "5", "comments": [{"id_product": "2370", "id_product_comment": "10", "title": "Spiced Beer", "content": "I find it good", "customer_name": "Daniele q.", "Date_add": "18 \ / 05 \ / 22 10:56", "grade": "4", "firstname": "Daniele", " lastname ":" q. "," usefulness ": 0," total_usefulness ": 0}]}

 

I can't figure out if something is wrong with the module or my theme, because everything works in the theme demo.

Has anyone encountered problems similar to mine?

I apologize for the long message, but it's not easy to explain.

Thanks for the attention

 

 

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daniele dexter Enthusiast

daniele dexter

Posted
Posted
On 5/19/2022 at 12:27 PM, daniele dexter said:

Hello @Mr. Trice,

 

what version of the module do you use?
I currently have 5.0.1 and can't update, so I guess it's the latest.

I did everything else like you but I still don't see the content of the comments.

 

I see the stars but the comments section is empty (I used an approved comment).

I use your message to make some considerations about what is wrong with me.

 

What I notice is that the "product-comment-list-item" section is not even shown.

It is present in the file
/productcomments/views/templates/hook/product-comment-item-prototype.tpl

and is invoked with
{include file = 'module: productcomments / views / templates / hook / product-comment-item-prototype.tpl' assign = "comment_prototype"}
in the productcomments / views / templates / hook / product-comments-list.tpl file

So I tried to add the corresponding code block directly and I noticed that a series of variables of this type appear on the screen:
data-product-comment-id = "@ COMMENT_ID @"

If I replace the content of these variables between the @ character, the correct data is shown on the screen, so it almost seems that I cannot recover the data entered in the review.

The values of the reviews are present in links that appear as the content of the div: "product-comments-list"

Link example:
https://www.comunianvini.it/shop/module/productcomments/ListComments?id_product=2370

link content:
{"comments_nb": 1, "comments_per_page": "5", "comments": [{"id_product": "2370", "id_product_comment": "10", "title": "Spiced Beer", "content": "I find it good", "customer_name": "Daniele q.", "Date_add": "18 \ / 05 \ / 22 10:56", "grade": "4", "firstname": "Daniele", " lastname ":" q. "," usefulness ": 0," total_usefulness ": 0}]}

 

I can't figure out if something is wrong with the module or my theme, because everything works in the theme demo.

Has anyone encountered problems similar to mine?

I apologize for the long message, but it's not easy to explain.

Thanks for the attention

 

 

 

Hello, I inquired from my theme support and received the following response.

The "productcomments" module is fixed in theme v2.5.6 (mine is 2.5.0) and PrestaShop 1.7.7 (mine is 1.7.6.5)"

Since updating a theme and the prestashop version are two delicate things I would avoid this solution.

In my case, I think I'm going to buy a new module to manage reviews

 

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Betz Developer Apprentice

Betz Developer

Posted
Posted
On 5/23/2022 at 5:40 PM, daniele dexter said:

Since updating a theme and the prestashop version are two delicate things I would avoid this solution.

They are delicate, but necessary. I wouldn't avoid upgrading Prestashop too long, as new updates very often also close security vulnerabilities. 

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