[SOLVED] Costumerservice page not loading 504 Time-Out

[ronster033]

Hi everybody,
 
I run into the following problem.
 
I wanted to Customers>Customerservice specify an IMAP server. After filling in the data the page was loading for a long time. I then clicked on the dashboard to see if the whole system was not stalled or the like
 
This was not the case. So back to the customer service page ... ... ... Not so, because this will no longer loaded. there will at some point be notified 504 Time-Out.
All other pages among customers works but not customerservice.
 
Now I have tried to look into the DB there to remove the data, but I can't find anything.

I also have the max_execution_time raises to 300. This might not avail.
 
Is there anyone who can help me?

PS versie:1.6.1.11
Server softwareversie nginx/1.11.4
PHP versie 5.5.9-1

Edited February 24, 2017 by ronster033 (see edit history)

[ronster033]

Solved!

 

Go to your DB and then you look for the table "prstshp_configuration"

There looking for:

PS_SAV_IMAP_URL

PS_SAV_IMAP_PORT

PS_SAV_IMAP_USER

PS_SAV_IMAP_PWD

and remove all value here and replace it for a "0".

 

store and the customer service page is accessible again!

[Xandrea]

Hi, I have the same problem but can't find prstshp_configuration on the database myphpadmin. Please help how to find it.

[alvesjc]

Hello.

 

I'm with version 1.6.1.17 and facing this issue.

 

Is there a permanent fix for this?

I want to use imap because it's more safe.

[ferran.herrero]

On 9/5/2017 at 10:12 AM, Xandrea said:

Hi, I have the same problem but can't find prstshp_configuration on the database myphpadmin. Please help how to find it.

Hi, the 'prstshp_configuration' no exists, you need search your database prefix_configuration. In my case, these table is ps_configuration.

I want to add that this solution still works on 1.7.6.0