Issue with paid module - MercadoLibre

[dallacorte.r]

Hi guys,

 

I made my first two purchases through the Prestashop Addons Marketplace and so far and I'm facing challenges and issues. Here's the thing:

At first, I bought the first module (199 EUR) for synching my store with a marketplace used in Latin America (MELI module, link https://addons.prestashop.com/es/marketplaces/21300-mercadolibre.html)... this was supposed to sync all my orders from the marketplace in the Prestashop Store.

Secondly, I bought another module for doing legal invoices in my country (https://addons.prestashop.com/es/contabilidad-facturas/20568-prestafip-electronic-invoice-for-afip.html) for another 199 EUR. With this developer we customized and tweaked it for making it work.

 

The issue I am facing is that the first module is actually BREAKING something in the Marketplace. It DELETES the combinations between colors and products after an order in the marketplace is placed. It is crazy.

 

So right now, I cannot use the application for invoicing because the orders are not appearing correctly on my PS store. So far I have wasted 400 EUR and A LOT of my time. I have tried to reached the developer and he is not answering... almost 10 days went by, no answers.

 

Is there anyone that can guide me on what to do? I'm calling Prestashop Support and they're not answering either, this is impacting my business big time.

 

Thank you all,

R

[musicmaster]

You can ask Prestashop to give your money for that module back.

 

I am not an expert on the money back procedure but this thread (https://www.prestashop.com/forums/topic/442616-scam/) will give you some impression on how it works (or worked).