Trouble integrating Livezilla with shop

[nols123]

Hi guys,

Hope you can help me. I have successfully installed Livezilla, I have done exactly what the installation documentation said, But the chat bar won't show up.

Currently the LiveZilla is installed under a folder in my prestashop folder eg www.shop.tacitskills.com/livezilla (could that be the problem?)
I have placed the code in the footer.tpl file under my theme folder (using the standard bootstrap theme)

When i access www.shop.tacitskills.com/Livezilla the chat appears, but somehow its not directing to my site www.shop.tacitskills.com

I have done pretty much everything i can think of including clearing cache/cookies / turning friendly url off and back on and  even used some occasional unsavory language.

Can anyone guide me on fixing this?

Thanks.
 

Edited February 14, 2017 by nols123 (see edit history)

[nols123]

Ok so i got the floating bar to work, BUT it only works when i click on a menu button, it doesn't show on the homepage. only catalog page.
How do i fix this?