Phone required but no box.

[Littlepants]

I 

 

I have a problem. I have my settings set to allow guest checkout. Every time someone tries to check out with guest checkout, they get this message

phone is required.

But there is no box to put a phone number in. There's a mobile phone number box, but putting a phone number in that does not solve the problem. Even with a number in that box, it still comes up with the same herror message.  I have changed the customer preferences to phone not required, and yet STILL I get the same error message, and no box to put a phone number other than a mobile phone number into.

 

So 2 questions really.

 

How do I get a box to put a phone number into, other than a mobile phone number?

And how do I stop this error message  if I don't require a phone number anyway

Edited February 14, 2017 by Littlepants (see edit history)

[Geo Burlibasa]

Assuming you use Prestashop 1.6.x

 

1. To put a phone number box:

Go to Localization -> Countries -> select the Country -> In Address Format put a new line with "phone".

 

2. If you say you already changed the phone field not to be mandatory, I guess you will need a developer to debug the controller and solve the problem.