www.harryfay.co.uk Posted February 13, 2017 Share Posted February 13, 2017 I'm having problem tracking conversion with Website Payments Pro. I have my tracking code on the payment confirmation page, but users often do not come back from PayPal to this page. After a payment PayPal displays a "thank you" page which has a link to the shop. PayPal automatically redirects to the shop after 10 seconds, but it seems most of the users do not bother to wait that long and they close the browser without waiting. I'm getting the sale, but the no conversion tracking. How have you solved that in your shops? Link to comment Share on other sites More sharing options...
ukbaz Posted February 27, 2017 Share Posted February 27, 2017 I have exactly the same issue. The PayPal payment confirmation page allows users to close window before returning to site. PayPal pro uses IPN notices and the paypal confirmation pages purpose seems to be to allow a delay in order for the IPN notice back to the shop to be made and order confirmed in Prestashop. This is not allowing all conversions to be tracked - not very clever! Someone needs to look into this at Prestashop Link to comment Share on other sites More sharing options...
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