Problem with product comments module v3.6.1

[mproject3000]

Hi,

 

I have a strange problem with the comment module (v3.6.1) Prestashop 1.6

 

It works on some product pages (ex: http://bonjour-madame.ru/kupit-красно-синий-плетеный-пояс-tressee-от-fosh-1317.html)

 

And does not work on others (ex: http://bonjour-madame.ru/kupit-бордовая-кожаная-сумка-beata-от-flora-españa-1398.html) . On this page it adds #new_comment_form after the URL and does not open the js form of the comment

 

I suppose that the problem must come tfrom the js file, but don't undrestand where and why only on some pages..

 

Thank you in advance for your opinions !

 

Regards

[mproject3000]

UP! Thank you

[mproject3000]

someone to help?

[mproject3000]

UPDATE: I examined a little bit more the problem: on product pages with a price of less than 999 rubles you can leave a comment, on products of more than 1000 rubles - not possible

Obviously, if we sell in euros = no problem, but if we use other currencies it becomes bothering


If you have an idea how to fix it, do not hesitate ..


Thank you !!

[Siff]

Any luck with this?  I am having the same problem with the #new_comment_form after the URL

Edited February 12, 2017 by Siff (see edit history)

[DataKick]

most probably some javascript error occurs before product comments javascript has a chance to register click handler.

 

Please open your javascript console - on chrome hit Ctrl+Shift+J (windows/linux) or Cmd+Opt+J (Mac), reload page and see if there's any error listed in console. 

[Siff]

Hello,

 I checked it on page https://asgardgifts.com/asatru-books/36-beowulf-9780292707719.html and got 2 errors:

 

Uncaught ReferenceError: loyalty_nopoints is not defined     v_233_db7dc9b….js:1102 

    at updateLoyaltyView (v_233_db7dc9b….js:1102)

    at HTMLDocument.<anonymous> (v_233_db7dc9b….js:1100)

    at j (v_233_db7dc9b….js:2)

    at Object.fireWith [as resolveWith] (v_233_db7dc9b….js:2)

    at Function.ready (v_233_db7dc9b….js:2)

    at HTMLDocument.K (v_233_db7dc9b….js:2)

updateLoyaltyView @ v_233_db7dc9b….js:1102

(anonymous) @ v_233_db7dc9b….js:1100

j @ v_233_db7dc9b….js:2

fireWith @ v_233_db7dc9b….js:2

ready @ v_233_db7dc9b….js:2

K @ v_233_db7dc9b….js:2

 

 

 

Uncaught ReferenceError: grayscale is not defined  36-beowulf-9780292707719.html:259 

    at HTMLImageElement.<anonymous> (36-beowulf-9780292707719.html:259)

    at Function.each (v_233_db7dc9b….js:2)

    at e.fn.init.each (v_233_db7dc9b….js:2)

    at 36-beowulf-9780292707719.html:257

    at dispatch (v_233_db7dc9b….js:3)

    at r.handle (v_233_db7dc9b….js:3)

 

Would either of these cause the problem?

[DataKick]

It's very likely. Your script needs to perform some initialization during page load. However because of error thrown by other module this init routine is never called.

 

You should definitely fix both errors. 

[mproject3000]

In my case I desactivated the loyalty module and don't have this problem anymore. There must be a conflict with one of the Prestashop modules

[Siff]

Mine was a conflict between the two modules as well, but I got them both working. Did you change any of the script in the loyalty module to get the message to appear properly on the product page?