Admin Login Blank Page

[carbar]

Hi,

 

I have migrated my Prestashop 1.6 to an upgraded server. The shop seems to be working OK but I can not access the back-office. Instead of sign-in page, I'm directed to:
 

 

http://mydomain.tld/admin123/index.php?controller=AdminLogin&token=199682c9831cf7ac9092581cc7cc7759

I've tried turning on debugging, checked permissions, cleared cache and smarty directory, disabled overrides and non-native modules, and deleted /cache/class_index.php and read almost all of related topics but there are no indication of errors!

 

So, any idea what to do next?

Thanks

 

[NemoPS]

The url is correct, is there any htaccess in the admin folder? Are you totally sure that's the correct folder (admin123)?

Or

Do you mean you are sent to "mydomain.tld"?

[carbar]

The url is correct, is there any htaccess in the admin folder? Are you totally sure that's the correct folder (admin123)?

 

Or

 

Do you mean you are sent to "mydomain.tld"?

There's no htaccess in admin123 but search suggests they are under import, export, backup, autoupgrade, and tabs directories and the domain is correct.

The domain name in the url is correct tho (not mydomain.tld)

[carbar]

Still stuck in here! Also tried from this link:

http://stackoverflow.com/questions/11335073/prestashop-cant-login-in-admin

 

Here is some things you can try :

1/ Clear your browser cache and your cookies

2/ Try using Firefox instead of Chrome (which seems have some unexpected problems)

3/ Check PS_SHOP_DOMAIN and PS_SHOP_DOMAIN_SSL in ps_configuration table

4/ Manually clear smarty cache : remove all files from tools/smarty/compile and tools/smarty/cache

5/ Disable the IP check in classes/Cookie.php (this can causes many issues with dynamics IP) : in isLoggedBack(), remove or comment the fourth condition :

AND (!isset($this->_content['remote_addr']) OR $this->_content['remote_addr'] == ip2long(Tools::getRemoteAddr()) OR !Configuration::get('PS_COOKIE_CHECKIP'))

6/ Make the expire time shorter for cookies (IE can have issues with longest time cookies) : in classes/Cookie.php constructor,

set : $this->_expire = isset($expire) ? (int)($expire) : (time() + 3600);

instead of $this->_expire = isset($expire) ? (int)($expire) : (time() + 1728000);

Strange thing is that Prestashop displays no errors!

[inred]

Hi

I have the same pb, I have no access to the login page.

Instead I get a white page and have the extension url modified after I type the url with this added automatically:

index.php?controller=AdminLogin&token=31987e27fa51842bd707a41767fc6a49

[bharath.acapecomrin]

Hi,

 

I have the same problem, in a admin login,

login form only disable, backoffice not display.

Also website is 404 error

I am using the prestashop version : 1.6.1.12

 

it is worked fine in local system

 

I done following but not get result

clear cache

files permission

shop_url table changes

configuration table PS_SHOP_DOMAIN & PS_SHOP_DOMAIN_SSL changes

 

Please Help Me, sorry for my poor English

 

Thanks

[NemoPS]

Have you tried turning on dev mode and seeing if you get any additional error?
I guess you changed the database connection info in settings.inc.php after moving the site?

[bharath.acapecomrin]

In dev mode no errors display.

Yes, after change the settings.inc.php, i uploaded all the files.

In a admin login i saw that only(screenshot link) .

https://ibb.co/k5QOTQ

[inred]

I've looked at setting.inc.php

I haven't changed the database connections.

What else do you suggest to check

When using google chrome to load the website it is said I have a virus

[NemoPS]

You mean the database creds are still the local ones?
As for the virus, you might want to have your hosting company check your space, you might really have one

[bharath.acapecomrin]

I found the solution

1) may be htaccess file not uploaded

2) set folders and files permission

3) htaccess site url not changed for live site

 

these will check to solve that problem

[Gr4nd.M4gu$]

In my case the admin page was blank, but after I check the PHP Version and changed from 7.2 to 7.0 it works.

[Grapyhost]

I had same issue, and i have solved it by doing - all errors to false

 

If your code in - public_html/config/defines.inc.php is true, so put it to false.  becoz in production use it's not necessary.

 

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
define('_PS_MODE_DEV_', false);
}
/* Compatibility warning */
define('_PS_DISPLAY_COMPATIBILITY_WARNING_', fasle);
if (_PS_MODE_DEV_ === true) {
    @ini_set('display_errors', 'off');
    @error_reporting(E_ALL | E_STRICT);
    define('_PS_DEBUG_SQL_', false);
} else {
    @ini_set('display_errors', 'off');
    define('_PS_DEBUG_SQL_', false);
}

define('_PS_DEBUG_PROFILING_', false);
define('_PS_MODE_DEMO_', false);

 

Hope it will help.

 

Thanks

Grapyhost

[kalidodecor]

I have similar problem. In my case there is page doesnt exist!

https://www.spanischeshop.de/spanischeshop