500 Error when viewing Invoice 1.7.0.4

[Aeggil]

Hi,

 

I upgraded to 1.7.0.4 a few days ago, and all has been mostly well, but this morning I am unable to view invoices, it gives a 500 error.

 

Does anyone have any idea what to check or where to look? What extra info could I provide to help?

 

Thanks, Russ

[Gabriel Perez]

Hi.

 

first of all, you need to modify the config/defines.inc.php file and active the debug mode

/* Debug only */
if (!defined('_PS_MODE_DEV_')) {
  define('_PS_MODE_DEV_', true);
}

Then access again the invoice. Now it will give you an error that we can understand.

[Aeggil]

Thanks Gabriel,

 

I have done that and it makes no difference, the 500 error is the same, no extra information. Or will it be logged somewhere?

 

Thanks, Russ

[prestagas]

me too .... waiting... thanks

this is debug

[Janett]

@prestagas Your problem come from an issue with your server configuration. Prestashop cannot open a session file on /var/cpanel/php/sessions/ea-php70

You have to check with your host provider if the server configuration is good.