Recover the customer password

[MFLM]

Hello everyone

 

I have a problem when I want to recover the password of the client.

 

These would be the steps for a password recovery to the user

 

1. The user selects the link "Have you lost your password?"

2. In a pop-up the user writes and sends his email

3. The user receives a link to reset the password

 

Here is the problem, the generated link does not perform any action, it is supposed to return an e-mail with the new password.

 

I do not know if it is the Link generation, its structure is as follows

 

StoreName/index.php?controller=password&token=tokenNumber&id_customer=CustomerNumber

 

When running, it redirects to the admin page.

 

I await your help

Thank you

[Vandicleydson]

Same problem here. I'm not recieving  any email to recover my pass

EDIT: I recently moved my store and I deleted all my old emails from my old domain, so I just changed the store main email at contact details. 

Edited February 2, 2017 by Vandicleydson (see edit history)

[MFLM]

Same problem here. I'm not recieving  any email to recover my pass

 

EDIT: I recently moved my store and I deleted all my old emails from my old domain, so I just changed the store main email at contact details. 

Hi

 

• You can download the prestashop again and copy the emails folder  to server
• Test if you can receive emails

 

I have the email but the link does not function.