manusegarra Posted January 24, 2017 Share Posted January 24, 2017 Hi there, I just installed 1.7, and the control panel (back office), seems to be not working properly. The menu doesn't display options in hover, in ost menu options, including dashboard, there's a "loading" icon cycling all the time, and it doesn't display any information about online visitors, etc, that also displays the cycling icon. It happens in almost all menu options. Just a few, catalog in example, seem to be working properly. Please have a look to the attached screenshot. any help will be welcome. Thanks in advantage and best regards. Manuel Segarra Link to comment Share on other sites More sharing options...
Martin Fabre Posted May 31, 2017 Share Posted May 31, 2017 Hey, So i have currently the same problem, did you fixed it ? Link to comment Share on other sites More sharing options...
kristoffertp Posted November 4, 2017 Share Posted November 4, 2017 Anybody? Link to comment Share on other sites More sharing options...
selectshop.at Posted November 4, 2017 Share Posted November 4, 2017 Activate debug mode and work on the errors you are having: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Such problems are most coming of not suitable servers as well. See here the min. server requirements for to run Prestashop 1.7.: https://www.prestashop.com/forums/topic/633857-server-requirements-for-ps-17/ Link to comment Share on other sites More sharing options...
Web Planet Posted February 14, 2020 Share Posted February 14, 2020 On 11/4/2017 at 8:58 AM, selectshop.at said: Activate debug mode and work on the errors you are having: https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Such problems are most coming of not suitable servers as well. See here the min. server requirements for to run Prestashop 1.7.: https://www.prestashop.com/forums/topic/633857-server-requirements-for-ps-17/ Expand Same problem here... I have all the system requirements fine =´( Link to comment Share on other sites More sharing options...
Sngam Posted July 18, 2022 Share Posted July 18, 2022 Did anybody solve the issue yet? Any solution?? Link to comment Share on other sites More sharing options...
Nickz Posted July 18, 2022 Share Posted July 18, 2022 On 7/18/2022 at 5:29 PM, Sngam said: Did anybody solve the issue yet? Any solution?? Expand What's your issue in what System, meaning PS Version? Link to comment Share on other sites More sharing options...
Sngam Posted July 19, 2022 Share Posted July 19, 2022 @Nickz here are the details: PrestaShop version: 1.7.8.6 PHP version: 7.4.30 Server software version: LiteSpeed MySQL version: 10.5.15-MariaDB-cll-lve Link to comment Share on other sites More sharing options...
Nickz Posted July 19, 2022 Share Posted July 19, 2022 (edited) Hm have you tried running your shop on php7.3? How much memory have you allovated to your shop? On 7/19/2022 at 12:16 PM, Sngam said: PrestaShop version: 1.7.8.6 PHP version: 7.4.30 Server software version: LiteSpeed MySQL version: 10.5.15-MariaDB-cll-lve Expand Edited July 19, 2022 by Nickz (see edit history) Link to comment Share on other sites More sharing options...
Sngam Posted July 19, 2022 Share Posted July 19, 2022 On 7/19/2022 at 12:58 PM, Nickz said: How much memory have you allovated to your shop? Expand Memory limit: 512M Max execution time: 120 Shall I increase it? Link to comment Share on other sites More sharing options...
Sngam Posted July 19, 2022 Share Posted July 19, 2022 I've one more thing to tell. Whenever I'm trying to uninstall a module or reset it, I'm not seeing any notification in Prestashop backend, rather, it's showing me some text info in a blank page. Like this... Link to comment Share on other sites More sharing options...
Nickz Posted July 19, 2022 Share Posted July 19, 2022 On 7/19/2022 at 3:48 PM, Sngam said: Memory limit: 512M Max execution time: 120 Expand change that to 720 and 300 and it could be better Link to comment Share on other sites More sharing options...
Sngam Posted July 19, 2022 Share Posted July 19, 2022 On 7/19/2022 at 4:22 PM, Nickz said: change that to 720 and 300 and it could be better Expand Can't do that :'-( My hosting provider gives my 512 MBs of RAM only. But why's everything else working fine except the modules section and the Back Office homepage (Dashboard)? Link to comment Share on other sites More sharing options...
Sngam Posted July 19, 2022 Share Posted July 19, 2022 On 7/19/2022 at 4:22 PM, Nickz said: change that to 720 and 300 and it could be better Expand Here's an update about the issue. I've checked the console and I'm getting a few javascript errors... I've checked that the existence of fancybox function. And here they are... Is this information helpful to fix the issue? Link to comment Share on other sites More sharing options...
Nickz Posted July 19, 2022 Share Posted July 19, 2022 deactivate that module. Might be that the BO requieres a higher memory. How much RAM does your hoster give you? Link to comment Share on other sites More sharing options...
Sngam Posted July 19, 2022 Share Posted July 19, 2022 On 7/19/2022 at 5:40 PM, Nickz said: deactivate that module. Might be that the BO requieres a higher memory. How much RAM does your hoster give you? Expand There's no problem with any specific module. The entire module section is not working as it's intended to. I'm not able to load complete list of modules, not able to upload any new module, not able to reset a module named "category slider". When I try to reset it, I get an error which says something like "hook #787 doesn't exist". I'm using Hostinger, they provide maximum 512 MBs of RAM. Link to comment Share on other sites More sharing options...
Nickz Posted July 19, 2022 Share Posted July 19, 2022 (edited) On 7/19/2022 at 6:25 PM, Sngam said: I'm using Hostinger, they provide maximum 512 MBs of RAM. Expand that is way too little for a shop. Edited October 19, 2022 by Nickz (see edit history) Link to comment Share on other sites More sharing options...
Sngam Posted July 21, 2022 Share Posted July 21, 2022 On 7/19/2022 at 7:12 PM, Nickz said: that is way to little for a shop. Expand I've fixed the issue. The problem was due to a module that I recently installed, I uninstalled it and everything started working perfectly! 1 Link to comment Share on other sites More sharing options...
Dreamer83 Posted October 18, 2022 Share Posted October 18, 2022 hi i have the same problem but for p.s.1.6.1.8 and i have this javascript error someone could help me to fix it? Link to comment Share on other sites More sharing options...
Sngam Posted October 18, 2022 Share Posted October 18, 2022 Hey @Dreamer83 In my case, the issue was with a module that I installed earlier. Try removing any additional module(s) you may have manually installed. Link to comment Share on other sites More sharing options...
Wallgrind.nl Posted October 18, 2022 Share Posted October 18, 2022 (edited) It is related to your database, the connection to your database is rather slow or is way to big, you could optimize it. Edited October 18, 2022 by Wallgrind.nl (see edit history) Link to comment Share on other sites More sharing options...
Dreamer83 Posted October 19, 2022 Share Posted October 19, 2022 On 10/18/2022 at 11:17 AM, Sngam said: Hey @Dreamer83 In my case, the issue was with a module that I installed earlier. Try removing any additional module(s) you may have manually installed. Expand thanks for relpy inmy case i have only activated the multishop Link to comment Share on other sites More sharing options...
Dreamer83 Posted October 19, 2022 Share Posted October 19, 2022 On 10/18/2022 at 11:41 AM, Wallgrind.nl said: It is related to your database, the connection to your database is rather slow or is way to big, you could optimize it. Expand hi thanks for reply... i've already deleted some data from these tables (see the screeen) I've only 2022 data this may be the problem? Link to comment Share on other sites More sharing options...
Nickz Posted October 19, 2022 Share Posted October 19, 2022 On 10/18/2022 at 10:49 AM, Dreamer83 said: someone could help me to fix it? Expand you need to find the css file the script is asking for or replace that css with an internal one. Link to comment Share on other sites More sharing options...
Wallgrind.nl Posted October 19, 2022 Share Posted October 19, 2022 On 10/19/2022 at 10:05 AM, Dreamer83 said: hi thanks for reply... i've already deleted some data from these tables (see the screeen) I've only 2022 data this may be the problem? Expand Truncate those 3 ps_connections one’s Link to comment Share on other sites More sharing options...
abhisheq6u Posted November 22, 2023 Share Posted November 22, 2023 Reset Product Comments Module. Link to comment Share on other sites More sharing options...
sizzler delights Posted February 10 Share Posted February 10 If your PrestaShop 1.7 dashboard is stuck on loading, try these fixes: Clear Cache – Delete var/cache/dev and var/cache/prod. Check PHP Version – Use PHP 7.1–7.4. Disable Gamification Module – Run this in SQL: sql CopyEdit UPDATE ps_module SET active = 0 WHERE name = 'gamification'; Check Console Errors – Open Developer Tools (F12). Enable Debug Mode – Edit config/defines.inc.php: php CopyEdit define('_PS_MODE_DEV_', true); Link to comment Share on other sites More sharing options...
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