[PrestaShop] Fatal error in module CacheApc:

[jemaygwapo]

I tried to install this 

 

SEO

BASEO - Prestashop Smart SEO Plus Manager v1.0.15 

 

and suddenly pop-up

 

 

 

[PrestaShop] Fatal error in module CacheApc:
Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262042 bytes)

 

Guys I've face this problem so many times  

what does it mean

 

I really need your help 

 

can anyone explain this in simple which is easy to understand

 

 

Thanks

 

 

 

 

 

[shokinro]

It is running out of allowed memory limit.

Almost all service provider has memory limit to hosted store. 

But I see that it used more than 1G memory, so I guess there is something goes wrong, unless you have huge number of products.

 

Please try to clear your cache and see if it fixes the issue.

[jemaygwapo]

It is running out of allowed memory limit.

Almost all service provider has memory limit to hosted store. 

But I see that it used more than 1G memory, so I guess there is something goes wrong, unless you have huge number of products.

 

Please try to clear your cache and see if it fixes the issue.

 

how to clear my cache?

[shokinro]

you can manually remove smarty cache from following folder

 

/cache/smarty/cache/

/cache/smarty/compile/

 

 

[jemaygwapo]

 

you can manually remove smarty cache from following folder

 

/cache/smarty/cache/

/cache/smarty/compile/

 

It didnt work

 

[shokinro]

I am not sure what other caches your store is using you may try other cachces too.

if that still does not work, I guess there is something wrong with your store or maybe installed modules, issues such as  dead loop that cost memory endless.

you may try to disable/uninstall modules you have installed one by one and see if you can find out the cause.

[jemaygwapo]

I am not sure what other caches your store is using you may try other cachces too.

if that still does not work, I guess there is something wrong with your store or maybe installed modules, issues such as  dead loop that cost memory endless.

you may try to disable/uninstall modules you have installed one by one and see if you can find out the cause.

 

Well i guess i think there's problem with my modules that i installed. Hope that this will work for the second time...

[shokinro]

Well i guess i think there's problem with my modules that i installed. Hope that this will work for the second time...

 

 

 

Did you find out which module caused the issue?

Edited January 22, 2017 by shokinro (see edit history)

[jemaygwapo]

 

 

Did you find our which module caused the issue?

 

 

Hey there, i found now the 

/cache/smarty/cache/

/cache/smarty/compile/

 

so i will delete these folders that i see right now?

[shokinro]

No, never delete the folders.

You need those folders.

 

You only delete files and sub-folders under those folders.

[shokinro]

But in previous message, you said "It didnt work  :("

So you did not find the folders before?

[jemaygwapo]

No, never delete the folders.

You need those folders.

 

You only delete files and sub-folders under those folders.

 

So this is what  you mean?

Edited January 22, 2017 by jemaygwapo (see edit history)

[shokinro]

yes, correct

[jemaygwapo]

But in previous message, you said "It didnt work  :("

So you did not find the folders before?

Yeah i misunderstand what folders you mean because there's other cache folder also with a .trash folder

i thought those folder u mean. all the subfolder i cleaned it.

 

but finally! i found now the folder that you wanted  

[jemaygwapo]

yes, correct

 

Some of the folders are already DELETED but Why i can't Delete these folders?

Edited January 22, 2017 by jemaygwapo (see edit history)

[shokinro]

I mean, yes you can delete those folders you highlighted in the screenshot images.

but you should not delete folders: /cache/smarty/cache/ and /cache/smarty/compile/

[jemaygwapo]

Yeah i didn't delete these folders: /cache/smarty/cache/ and /cache/smarty/compile/

 

But sadly still didn't work  

 

maybe i need to uninstall or disable the installed modules because i saw a forum same issue 

and he found out that his modules was the problem.

 

 

so can you help me how can i uninstall or disable my MODULES? 

[shokinro]

so can you help me how can i uninstall or disable my MODULES? 

 

 

 

You can try to disable the modules you installed at back office Modules tab.

Try disable one by one and check each steps to see if the issue persists.

[jemaygwapo]

 

 

You can try to disable the modules you installed at back office Modules tab.

Try disable one by one and check each steps to see if the issue persists.

 

 

I can't even log in the Admin page 

 

im currently using Cpanel right now

[shokinro]

I can't even log in the Admin page 

im currently using Cpanel right now

 

 

 

If you are not able to access store admin page (back office), how could you manage your store?

Please do not delete any modules from control panel. It will cause more issues.

[jemaygwapo]

If you are not able to access store admin page (back office), how could you manage your store?

Please do not delete any modules from control panel. It will cause more issues.

 

I'm just an V.A of my client. Thats why i need a guide to do my job.

 

so what should i do? ill ask my client to get the STORE ADMIN PAGE? back office? 

 

 

 

I tried to fixed in php.ini

 

here's my code

 

<?php

memory_limit = 9092M;

max_execution_time = 9999999000;

max_input_time = -1;

post_max_size = 15M;

upload_max_filesize = 30M;

max_input_vars = 9999999990000;

suhosin.get.max_vars = 9999999990000;

suhosin.post.max_vars = 99999990000;

 

?>

 

what can you suggest about this?

Edited January 22, 2017 by jemaygwapo (see edit history)