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Change "A" entry in Domain


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Good morning,

 

I migrated my cloud-shop to a new domain as a downloaded version at a hosting partner. Now I deleted the old cloud store but I can´t change the "A" entry in the old Domain, so that this Domain leads to the new shop. I hope for your help, cause I got no answer from the support for nearly 1 week and my customers can´t reach my shop with the old domain.

 

How can I change this entry or how can I transfer the domain to the new partner for easier handling?

 

 

Markus

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