Forword message to another employee was sent to customer too

[tatamimi]

Hello.

 

I think... when the owner sent the message from contact form to another employee by the admin panel (Customer Service),  normally the message was sent only to that employee.

 

But In my client's store, the message which is sent to their employee was sent to the customer (who send message at first by the contact form) also.

Normally it doesn't happen, but only once (maybe... I hope it was only once...) , that thing happened.

They didn't use mailer, they used the Admin Panel always to send customer's messages.

 

We can't understand why or how it happened but we afraid that the same thing will happen sometimes...

 

Is there someone who knows the case like that...?

 

Thank you in advance.
 

Edited December 21, 2016 by tatamimi (see edit history)