Steve Joms Posted December 2, 2016 Share Posted December 2, 2016 Hi Guys, I encountered an issue today with my PayPal payment. Scenario: I successfully received the payment through my PayPal account but the problem is as per my customer he successfully pay through paypal but no order was placed and no notification or created order in my BO. PS version: 1.6.0.9 PayPal module: PayPal USA CANADA version 1.3.8 Does anyone know why this problem occur? Thanks in advance guys! Cheers Link to comment Share on other sites More sharing options...
jetway Posted December 2, 2016 Share Posted December 2, 2016 Hi, did your customer wait until he was redirected back to your website. If not you have a reason why. The payment will execute but the order will not be registered. Link to comment Share on other sites More sharing options...
Steve Joms Posted December 3, 2016 Author Share Posted December 3, 2016 Hi, did your customer wait until he was redirected back to your website. If not you have a reason why. The payment will execute but the order will not be registered. Hi jetway, thanks for your response. As per my customer's explanation after PayPal payment step he dumped him back into "my account" page and no order was placed. Link to comment Share on other sites More sharing options...
Steve Joms Posted December 5, 2016 Author Share Posted December 5, 2016 I tried to transact on my end and I set it to sandbox just to test it and yes it happens that PayPal will prompt the user that the payment was successfully transact and will automatically redirected to account orders page but there's no orders was place in prestashop. Thanks! Link to comment Share on other sites More sharing options...
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