Saving an edited product - Does not save changes or show updated message

[5ummer5]

Hi all,

 

I have been going round and round AND ROUND in circles about this issue for a while now and still cannot solve it.  I will be as detailed as I can about the issue.

 

 

Overview

 

I have a multistore install setup with 2 shops

I run prestashop 1.6.1.6

 

 

The issue

 

When editing a product (in either store) it doesn't save the information I just entered when clicking "Save and Stay" OR "Save".  It just reloads the page without the information I just entered.

 

It only manages to save the information every so often, intermittently, there doesn't seem to be a pattern, it just saves when it wants to.  As you can imagine this make maintaining the store with over 2k products almost an impossible task as it take a whole day to update only a few products because of the constant re-entry needed.

 

 

Other info

 

All caches, on prestashop and on the server are disabled.  There is nothing in the prestashop log.  There is nothing in the servers error log.  I have tried using several browsers on 3 machines in 2 locations to see if it a client side issue, it isnt.

 

 

I really hope that someone has come across this issue and has been able to resolve it as I am starting to pull my hair out.

 

Thank you in advance to anyone that can help with this issue!

 

[selectshop.at]

You are using chrome browser ? Try another browser. Chrome in latest version is using chromium, which is causing some problems with some scripts.

[5ummer5]

Thanks for the quick reply.  I have just tried Safari and it seems to be ok 10 times in a row!  I tested with chrome & firefox last week and was having the issues in both so I ruled out that it was a browser issue!  Bloody typical it seems to work ok with Safari.

 

Thank you very much for your help!

Edited November 27, 2016 by 5ummer5 (see edit history)

[dusko.dusko]

You are using chrome browser ? Try another browser. Chrome in latest version is using chromium, which is causing some problems with some scripts.

 

Thanks I tried with firefox and it is working. As you said I was using Chrome. Do you know if this will be fixed?

Edited December 7, 2016 by kprintx (see edit history)

[calbearfan]

I had the same issue, some changes were saving (Enabled, product code) and almost everything else not. A few items of note for the devs.

 

- Error occurred in both Chrome and Edge but went away with Firefox Dev Edition

- Turning on Debug mode in config\defines.inc.php took away the problem in Chrome but not a long term solution

- Cleared cache, force compile themes, didn't help

 

So for now, using Firefox Dev Edition

[jacograaff]

Posting my temp unworkable solution here as well:

 

I downloaded a contained version of Chromium - Version 30.0.1556.0 (210028)

 

http://commondatasto...Win_x64/210028/

 

downloaded and extracted the zip package 

https://www.googleap...86000&alt=media

 

using it as a standalone browser - no install

Prestashop Back Office Product save and update seems to work with this 2013 version

[selectshop.at]

This problem should be solved on latest Prestashop versions (1.6.1.9 and 1.6.1.10)

[jacograaff]

I am running 1.6.1.10 and it does not work - I have jumped from 1.6.1.6 to 10 - maybe something did not update correctly

I also did a clean install of 1.6.1.10 - reapplied my theme - still does not work

[biomassives]

I am working on this bug by addressing an Ajax error that I saw on the chrome dev console, and will report back in the next 24 hrs.

[DanielHerbert77]

Having the issue with PS 1.6.1.4 and Chrome 56.0.2924.87 (64-bit).

 

Not happy.

 

I don't want to update the PS version yet as I need functionality and I've had problems with custom modules in the past when I update.

 

Again, Not Happy.

[daveyrow]

Hi, yes, chrome in some versions doesn't send fields 'submitAddproduct'  and 'submitAddproductAndStay' in http post request. So i added lines to /js/admin/products.js at the end of $(document).ready() :

$(document).on('click','button[name="submitAddproduct"]',function(e) {
        e.preventDefault();
        $('form#product_form').append('<input type="hidden" name="submitAddproduct" value="1" />');
        $('form#product_form').submit();

    });

    $(document).on('click','button[name="submitAddproductAndStay"]',function(e) {
        e.preventDefault();
        $('form#product_form').append('<input type="hidden" name="submitAddproductAndStay" value="1" />');
        $('form#product_form').submit();
    });

hope it will help somebody

 

edit: i dont know, but maybe, chrome have problems with fact, that element with name 'submitAddproduct' is actually multiple times in that product form and does not have a value 

Edited March 17, 2017 by daveyrow (see edit history)

[itsoft]

To me it did not work any method. Other ideas? (My Prestashop version is 1.7.0.6. )

Edited March 20, 2017 by itsoft (see edit history)

[selectshop.at]

@itsoft - your server fulfill all needed requirements ? Please follow the topics related to PS 1.7.x here: https://www.prestashop.com/forums/forum/273-170x-in-development/

[itsoft]

@itsoft - your server fulfill all needed requirements ? Please follow the topics related to PS 1.7.x here: https://www.prestashop.com/forums/forum/273-170x-in-development/

Yes. All requirements it's OK.

[intandem]

Hi, yes, chrome in some versions doesn't send fields 'submitAddproduct'  and 'submitAddproductAndStay' in http post request. So i added lines to /js/admin/products.js at the end of $(document).ready() :

$(document).on('click','button[name="submitAddproduct"]',function(e) {
        e.preventDefault();
        $('form#product_form').append('<input type="hidden" name="submitAddproduct" value="1" />');
        $('form#product_form').submit();

    });

    $(document).on('click','button[name="submitAddproductAndStay"]',function(e) {
        e.preventDefault();
        $('form#product_form').append('<input type="hidden" name="submitAddproductAndStay" value="1" />');
        $('form#product_form').submit();
    });

Hi daveyrow

 

Can you show me the code after yours is inserted - I'm not exactly sure where to place it .... Thanks so much!

[daveyrow]

Hi daveyrow

 

Can you show me the code after yours is inserted - I'm not exactly sure where to place it .... Thanks so much!

 

Hi , the file is located in /js/admin/products.js

 

the end of file with added code looks like this this:

 

please dont forget to ctrl+f5 the admin product page or remove browser cache to reload the loaded js file and report if trouble is gone thx)

var tabs_manager = new ProductTabsManager();
tabs_manager.setTabs(product_tabs);

$(document).ready(function() {
	// The manager schedules the onReady() methods of each tab to be called when the tab is loaded
	tabs_manager.init();
	updateCurrentText();
	$("#name_" + id_lang_default + ",#link_rewrite_" + id_lang_default)
		.on("change", function(e) {
			$(this).trigger("handleSaveButtons");
		});
	// bind that custom event
	$("#name_" + id_lang_default + ",#link_rewrite_" + id_lang_default)
		.on("handleSaveButtons", function(e) {
			handleSaveButtons()
		});

	// Pressing enter in an input field should not submit the form
	$('#product_form').delegate('input', 'keypress', function(e) {
			var code = null;
		code = (e.keyCode ? e.keyCode : e.which);
		return (code == 13) ? false : true;
	});

	$('#product_form').submit(function(e) {
		$('#selectedCarriers option').attr('selected', 'selected');
		$('#selectAttachment1 option').attr('selected', 'selected');
		return true;
	});

    $(document).on('click','button[name="submitAddproduct"]',function(e) {
        e.preventDefault();
        $('form#product_form').append('<input type="hidden" name="submitAddproduct" value="1" />');
        $('form#product_form').submit();

    });

    $(document).on('click','button[name="submitAddproductAndStay"]',function(e) {
        e.preventDefault();
        $('form#product_form').append('<input type="hidden" name="submitAddproductAndStay" value="1" />');
        $('form#product_form').submit();
    });
});

Edited March 31, 2017 by daveyrow (see edit history)

[Aura Host]

Finally - A Solution!

Very simple solution, And I tried them all;

Chrome - Version 64.0.3282.186

Prestashop - Version 1.6.1.18

- Make sure you are using PHP 7.2! - Boom!

[the hat lady]

Thank You ,so much have tried everything been searching for a solution for months.

[Yulia Vitun]

my pies of the problem: cannot save customized value of added feature if language of BO is English, in Dutch  - no problem.

any one else having it? or ideas for resolution ?