No pay by card option on mobiles and tablets, but showing on desktop

[maxfox44]

Hi Guys

 

I really hope someone can help, I don't know when this happened, but a customer has just told me about a problem they are having with our checkout.

 

They are saying that when using a mobile device (phone or tablet), the pay by card option isn't showing.  They are only seeing paypal checkout or pay by wire.

 

I have just tested this and it is true, the pay by credit card is only available on desktop checkouts.

 

Prestashop version 1.6.0.9

Paypal module, standard version 3.11.1 

 

I have tried completely removing the paypal module, downloading a fresh copy and re-installing, the same problem remains.

 

Shop url https://www.gustodirect.co.uk

[stockw]

Hi maxfox, try this solution:

 

https://www.prestashop.com/forums/topic/560658-remove-express-checkout-on-mobile-devices-from-paypal-europe-module/?p=2445147

 

This module puts express checkout button on mobile. The solution above prevent this. 

[maxfox44]

Hi stockw

 

Thanks for your reply.

 

It's the "pay with credit card" box is missing on mobiles.  See attached.

[stockw]

Yes, there's the express check out button as you can see from image, and if you click to pay you'll get an error because there's no api configured. 

 

 

 

The solution in the link will help you. Is what i did to make things work. 

 

As you say in older projects everything was working fine, i think paypal module changed.

Edited November 21, 2016 by stockw (see edit history)

[maxfox44]

Slightly confused now.

 

We have a paypal pro account, which appears to need very little setting up inside the prestashop module.  Whereas the standard paypal needs all the api stuff entering.

[stockw]

I've have a pro account, and in mobile with no modification to paypal module i was getting the express checkout button. If you see the code on line 641, is as the module is made,

if ($use_mobile) {
  $method = ECS;
  } else {
   $method = (int) Configuration::get('PAYPAL_PAYMENT_METHOD');
}

just comment or delete the if condition lines

//if ($use_mobile) {
//   $method = ECS;
//   } else {
   $method = (int) Configuration::get('PAYPAL_PAYMENT_METHOD');
//}

[maxfox44]

I've tried changing the paypal.php file, via filezilla.  It says the file can't be modified and I can't change the file permissions either.

[stockw]

this is a problem of your hosting, maybe you have restricted access credentials, can you check with your host?

[maxfox44]

I'm looking now on our plesk panel first.

[maxfox44]

Well this is frustrating.  I can't even change the chmod via the plesk panel.

[stockw]

I'm really sorry, i think you have to open a ticket with your provider for this issue.

[maxfox44]

Hi Stockw

 

I think so, they take a long time sadly.

I have asked Prestashop to look into it and there's a customer registration from Italy, so that might be them looking into it.

[stockw]

i think that that's me :-) i've registered yesterday to see the checkout. So you are on cloud with prestashop?

[maxfox44]

I can see your registration and there's another I don't recognise and it's not from the UK.  Hoping it's the developer.