No template found for module voguepay

[vishalsingh119]

Hi prestashopian,

 

I installed voguepay, but after putting merchant id and submit it.error displaying "No template found for module voguepay".

we are not able to find out issue with vogue pay.Have any solution for this.

 

Thanks in advanced.

[oladayo]

Hi Vishalsingh119 

 

The "No template found for module voguepay" was due to version upgrade of our PrestaShop payment plugin and the error does not affect transaction. You may kindly ignore the notification and test by initiating a transaction for confirmation.

Kindly test as advised, however if the notification affects transaction you may kindly contact our support team via [email protected] for troubleshooting. Please do not forget to include your version of PrestaShop engine and the VoguePay's payment plugin version you installed.

 

 

Regards

Edited November 14, 2016 by oladayo (see edit history)

[vishalsingh119]

Hi,

 

Demo version fine.but few question still their.

1.right now when we submitting merchant id, then it displaying error that template not found, what happen when we register in your website then try.

2.in demo version, we excepting that it select our product with price, but right now its show laptop,price 50k.

3.After submission, order detail display blank with failed status (how we test successful txtn with txn id.)

 

Thanks in advanced.

[hifee]

Hi,

 

Demo version fine.but few question still their.

1.right now when we submitting merchant id, then it displaying error that template not found, what happen when we register in your website then try.

2.in demo version, we excepting that it select our product with price, but right now its show laptop,price 50k.

3.After submission, order detail display blank with failed status (how we test successful txtn with txn id.)

 

Thanks in advanced.

 

Your explanation is a little confusing, but here are general solutions which might solve your problem.

1. The template not found issue might be because of version compatibility. Check that the plugin version you have installed is the right one for the version of prestashop you have installed. If it is, do ensure that your included the correct merchant id on voguepay.

2. This is rather unclear. 

3. This still comes down to version issue. Please confirm this. Also to test a failed transaction on voguepay in demo, just input anything in the username and password field that does not contain the words failed. This should return an approved transaction.

As dayo said, send them a mail if all is not resolved. They would respond to you.

[vishalsingh119]

Hi,

 

I am using PrestaShop version 1.6.1.5, and the payment module is also  for 1.6 and above.So no issue with version.

second thing, in demo mode i am expecting successful txn in my prestashop account and order page.Can this is possible.

third, When i submit merchant id "demo", then its showing error.What if i submit registered merchant id.If your module again display the same error.so

[oladayo]

Hi,

 

I am using PrestaShop version 1.6.1.5, and the payment module is also  for 1.6 and above.So no issue with version.

second thing, in demo mode i am expecting successful txn in my prestashop account and order page.Can this is possible.

third, When i submit merchant id "demo", then its showing error.What if i submit registered merchant id.If your module again display the same error.so

Yes it is possible to have a successful transaction in your prestashop account and order page with DEMO transaction.

 

To get more clarity about the issue, you can include your screenshot. Also feel free to send mail to [email protected] so I can personally help to resolve this.

 

(Disclosure: I work with VoguePay)

[oladayo]

Yes it is possible to have a successful transaction in your prestashop account and order page with DEMO transaction.

 

To get more clarity about the issue, you can include your screenshot. Also feel free to send mail to [email protected] so I can personally help to resolve this.

 

(Disclosure: I work with VoguePay)

Kindly Uninstall and re-install the Prestashop CMS or do a fresh installation of Prestashop on a sub-domain and then install the VoguePay Plugin to test as we have tested on our test platform and did not encounter the issue you encountered.

 

Also, Since you do not have a account on VoguePay, kindly use "demo" as your merchant id which will be needed in setting up the plugin.

 

Regards.

[vishalsingh119]

 

Kindly Uninstall and re-install the Prestashop CMS or do a fresh installation of Prestashop on a sub-domain and then install the VoguePay Plugin to test as we have tested on our test platform and did not encounter the issue you encountered.

 

Also, Since you do not have a account on VoguePay, kindly use "demo" as your merchant id which will be needed in setting up the plugin.

 

Regards.

 

We tried already to  installed vogue payment module  in our other prestashop website.Same issue encounter their also.We need this module in existing prestashop website.

Kindly find some other solution to fix this issue.

[vishalsingh119]

Recently i contacted you about vogue payment gateway integration.you shared information that try with fresh installation.We tried fresh installation, their also same issue is coming that "No template found for module voguepay".

Kindly provide us solution we are already getting delay because of this payment module.

Kindly forwarded this issue to higher level for fast resolution.