HTML Editor Disappears

[joecoolio66]

The HTML Editor for everything (product description, etc) seems to have disappeared in my shop admin and I have to put html tags around everything instead of using WYSIWYG functionality (which is a huge pain). Did I shut off an option somewhere? How do I get my HTML editors back?

[rocky]

There may be a Javascript error preventing TinyMCE from loading. Check whether it says "Done, with errors" in the bottom-left corner in IE. If it does, click the icon to view the error messages and paste them here.

[joecoolio66]

Good idea. Here is the IE error (note we recently went live with our site and redirected our domain to point to our PrestaShop... when we did this we changed the PS Directory from /PrestaShop/ to /... I believe this is when it started happening. Here is the dump when my categories admin page loads

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; SU 3.27; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; MS-RTC LM 8)
Timestamp: Sat, 29 May 2010 12:47:30 UTC


Message: Object expected
Line: 39
Char: 1
Code: 0
URI: http://canadacardworldblog.com/PrestaShop/admin66/index.php?tab=AdminCatalog&token=44dd1d14db47988bbdde0132e53c14d5


Message: 'jQuery' is undefined
Line: 6
Char: 1
Code: 0
URI: http://canadacardworldblog.com/PrestaShop/js/jquery/jquery.tablednd_0_5.js


Message: Object expected
Line: 12
Char: 1
Code: 0
URI: http://canadacardworldblog.com/PrestaShop/js/admin-dnd.js

[joecoolio66]

This is from a specific product detail admin page


Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; SU 3.27; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; MS-RTC LM 8)
Timestamp: Sat, 29 May 2010 13:13:25 UTC


Message: Object expected
Line: 39
Char: 1
Code: 0
URI: http://canadacardworldblog.com/PrestaShop/admin66/index.php?tab=AdminCatalog&id_product=34&updateproduct&token;=44dd1d14db47988bbdde0132e53c14d5


Message: Object expected
Line: 165
Char: 9
Code: 0
URI: http://canadacardworldblog.com/PrestaShop/admin66/index.php?tab=AdminCatalog&id_product=34&updateproduct&token;=44dd1d14db47988bbdde0132e53c14d5


Message: Object expected
Line: 196
Char: 9
Code: 0
URI: http://canadacardworldblog.com/PrestaShop/admin66/index.php?tab=AdminCatalog&id_product=34&updateproduct&token;=44dd1d14db47988bbdde0132e53c14d5


Message: Object expected
Line: 496
Char: 3
Code: 0
URI: http://canadacardworldblog.com/PrestaShop/admin66/index.php?tab=AdminCatalog&id_product=34&updateproduct&token;=44dd1d14db47988bbdde0132e53c14d5


Message: '$' is undefined
Line: 1005
Char: 10
Code: 0
URI: http://canadacardworldblog.com/PrestaShop/admin66/index.php?tab=AdminCatalog&id_product=34&updateproduct&token;=44dd1d14db47988bbdde0132e53c14d5


Message: Object expected
Line: 1061
Char: 5
Code: 0
URI: http://canadacardworldblog.com/PrestaShop/admin66/index.php?tab=AdminCatalog&id_product=34&updateproduct&token;=44dd1d14db47988bbdde0132e53c14d5

[rocky]

It looks like you forgot to change the "PS directory" on the Preferences tab. You should change it from "/PrestaShop/" to "/". If you can't access the Preferences tab, you'll need to edit config/settings.inc.php and change __PS_BASE_URI__ instead.

[joecoolio66]

We originally modified the settings.inc.php file and directly changed /PrestaShop/ to /... that seems to be when this started happening... perhaps there are other files that need to be modified? As a failsafe, we put the shop back to /PrestaShop/ via the Admin Preferences, then changed it back to /, but this didn't help our problem. We're still getting those errors on IE and no HTML Editor.

[rocky]

From the errors, it appears that jQuery isn't being loaded. Make sure that all js/jquery/jquery-1.2.6.pack.js (and all the other js/ files) have been uploaded and are the right paths are being linked.

[joecoolio66]

How can I validate the path? Is it possible that this is happening because my domain resolution is not yet complete?

[rocky]

You may be right. Wait until the domain resolution is complete, then if there is still a problem, you'll need to check your "PS directory" is right.