Prestashop 1.6.1.6 - suddenly can not create an account

[Lloyd966]

Everything was working great, and you could create a new account.

 

Now, you can access the create an account, and enter all the required fields, but when you click register button, you are returned to the create an account, and the new account is not created and the entered information is not saved.

 

If you try to enter the exact same email address and click create an account button you go back to the form?

 

Anyone no why this might be happening, and how we can fix this problem. 

 

 

Thank you

 

 

Lloyd

 

[El Patron]

check your php version, this issue is commonly a symptom of hosting upgrading you too php7...you want 5.6.7.2 if possible.

[Lloyd966]

Hi,

 

Thank you for your help.

 

I checked the version of php

 

PHP version 5.6.18

Memory limit 32M

Max execution time 30

 

I am wondering if the Memory limit or Max execution time, could be causing this problem?  I can ask my hosting company to increase these values if necessary. 

 

Lloyd

[El Patron]

enable ps debug mode...see if there is any errors.

 

https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

 

if not errors, then back office-->advanced parms-->performance

 

disable 3rd party module/overrides

retest, if fixes then it's a 3rd party module and/or override

[Lloyd966]

Problem solved.

 

Turns out there was a complete / full php.ini in the root directory (public_html) that should have not been there. Deleted file and everything working great