Checkout! TECHNICAL ERROR: unable to save account

[sadiwadi]

HELP! I'm getting this error when trying to save account details on checkout (one page checkout) I have searched the forums but nothing seems to solve the error. 

 

 

TECHNICAL ERROR: unable to save account 

 

Details:

Error thrown: [object Object]

Text status: error

 

 

Really need help fast, as i keep getting emails from my customers!

[musicmaster]

If you have searched the forum you must have met the message that you need to enable developer mode:

https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/

 

And look in the error log of your server.

 

"I have searched the forums but nothing seems to solve the error" is useless for anyone who wants to help you. You might as well have written "it doesn't work". We need as much technical details as you can give us.

[sadiwadi]

Thanks, i've done that and it says:

 

Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "/var/www/trendee.dk/public_html/themes/default-bootstrap/order-opc-new-account.tpl" on line 364 "" unclosed {elseif} tag <-- thrown in /var/www/trendee.dk/public_html/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 364

[sadiwadi]

And in the backend, when i then try to change it to 5-step cehckout to see if that helps, it gives me this error:

 

Fatal error: Uncaught Error: Access to undeclared static property: Validate::$values in /var/www/trendee.dk/public_html/classes/controller/AdminController.php:1224 Stack trace: #0 /var/www/trendee.dk/public_html/classes/controller/AdminController.php(765): AdminControllerCore->processUpdateOptions() #1 /var/www/trendee.dk/public_html/classes/controller/Controller.php(171): AdminControllerCore->postProcess() #2 /var/www/trendee.dk/public_html/classes/Dispatcher.php(348): ControllerCore->run() #3 /var/www/trendee.dk/public_html/Backoffice/index.php(54): DispatcherCore->dispatch() #4 {main} thrown in /var/www/trendee.dk/public_html/classes/controller/AdminController.php on line 1224

[musicmaster]

A syntax error in a template raises the question whether you made a change in it. That is usually the origin of such errors. It shouldn't be that difficult to look around line 364 and look for that unclosed if.

 

I don't know about your other error.

 

What Prestashop version are you using?

[sadiwadi]

I'm just not that tecnichal, so i have no idea what i'm doing..

 

 

PrestaShop™ 1.6.0.14