babyewok Posted November 10, 2016 Share Posted November 10, 2016 (edited) I have a voucher set up which gives 10% off all items except sale items. The discoutn excludes shipping (tax is not enabled on the site anyway). It is set up to exclude sale items by restricting by product selection and exclusing all those in the sale.I add items to the cart, add the voucher and go to PayPal. PayPal seems to shoe all the correct amounts but after payment I get a Payment error page (with no information about the error). In the order page in the BO it says "Price paid on paypal is not the same that on PrestaShop".A customer reported that they were charged by paypal, but excluding the discount.I have tested many times with PayPal sandbox and it seems to only occur when more than one item is in the cart and the voucher is used. If the same order is placed WITHOUT the voucher, it processes correctly so it seems directly related to the use of voucher.Please help as this voucher is live on the site and available on all products so this is causing a huge issue when more than one item is purchased!I updated the PayPal module to the very latest, 3.11.1 but the problem still remains. PS version 1.6.1.1. I have opened an issue on the forge as I need support ASAP and it is unclear where the module developer offers support - they suggest to look on the forum for a known issue or open an issue on the Forge: http://forge.prestashop.com/browse/PSCSX-8627 Edited November 10, 2016 by babyewok (see edit history) Link to comment Share on other sites More sharing options...
babyewok Posted November 11, 2016 Author Share Posted November 11, 2016 Please help! Has anyone else experienced this issue? Why would the amount at time of payment seem to be exactly the same as in Prestashop, but then come back with an error saying it wasn't? Link to comment Share on other sites More sharing options...
RabbitZzZ Posted November 15, 2016 Share Posted November 15, 2016 It's the same issue like in these threads: https://www.prestashop.com/forums/topic/461977-paypal-charges-different-amount-than-the-order-value/ https://www.prestashop.com/forums/topic/283765-paypal-rounding-error/ There seems to be no real solution by now, besides changing the rounding mode to per article. Link to comment Share on other sites More sharing options...
babyewok Posted November 21, 2016 Author Share Posted November 21, 2016 The support offered by the PayPal developer on this is appalling! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now