customer service reply e-mail problem

[fatheeym]

hello

i have about four subject in contact us form like

webmaster, sales, ask for special product and general

i've added different e-mails for every Contacts

but the problem is when someone send me a message and i reply the client nerver receive the reply via e-mail

exept

i;ve tried to add in the Contacts the same e-mail i've added in Advanced Parameters ----> E-mail

the reply sent successfully do ihave to add the same e-mail for all Contacts

[NemoPS]

It's strange, are you using custom smtp parameters?
Also, I guess you mean you reply via back office and the user doesn't get anything?
Lastly, I take it as test emails work and are correctly sent?

[fatheeym]

yes i use custom smtp and when i test sedind e-mail it works very well

and yes i reply via back office and the user doesn't get anything

except if i replay via Contact use the same e-mail address i added it in Advanced Parameters ----> E-mail

[fatheeym]

i don't know if this problem related

https://www.prestashop.com/forums/topic/565389-closed-imap-connection-broken-server-response-why/

[fatheeym]

what should i do ?>!

[fatheeym]

okay i want to know if it working with any one else because i've tried with other hosting provider and it didn't work too