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[CLOSED] IMAP connection broken (server response) why ?


fatheeym

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hello

i have prestashop 1.6.1.8

first i had a problem that when i reply to any one send me a essage via contact us form he didn't recive

my answer ??

i don't know why and i make sure that reply-msg e-mail template is exist

when go to customer --> customer service i get this message

[CLOSED] IMAP connection broken (server response)

even iam sure from imap details right

http://prnt.sc/d2ue12

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On 12/1/2021 at 11:03 AM, Olivia_ibi10 said:

Good morning, I have the same problem and after putting the configuration you recommended, the error no longer appears when sending the message. But it never reaches my email. Because it can be?

Please look into DKIM and SPF records. It is possible mail stuck in spam filters and so on.

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