Prestashop don't send mails to clients

[adrian24a]

Hi,

 

Sorry for my English,

 

I install new Prestashop for new shop (I have also other shop with Prestashop). I've got a problem with mail sending. Prestasho can't sent mails to clients. When I try send a mail for client an error is display.

 

One of the errors is: "An error occurred while sending e-mail to the customer.".

Second error displays when I try change the status of the order: "An error occurred while changing the status of, or inability to send e-mail to the customer.".

 

What can I do to fix this.

 

When I change the shop to the mod_dev it appears something like this when I try send an e-mail: "Error - missing language file for pl".

 

Thanks for any help.

 

Prestashop: 1.6.1.7

 

Regards Adrian

[Knowband Plugins]

It seems that the issue you are facing is coming because email templates are not present for your default language.

 

Please check the /mails directory in your PrestaShop installation, it should contain all directories for enabled languages.

 

For example, if there are 2 enabled languages on your store (i.e. English and French) then /mails directory should contain 2 separate directories i.e. /en and /fr

[adrian24a]

Hi,

 

Thanks for Your reply. I checked the /mails directory and there is directory for /en and /pl . In /pl I've got all the mails template. I still can not send e-mails to costumers. Do You have any other sugestions.

 

Regards Adrian

[adrian24a]

I fixed it. I add one translation to mail translation via Mail translation in the Back Office.

 

Thanks for Your help.

 

Regards Adrian