admin not receiving email on new purchase

[vishalsingh119]

Hi prestashopian,

 

I am using paynetz atom payment gateway in my shop,but when user select this payment gateway ,admin(me) not receiving any email notification related to new purchase.But if user selecting COD(cash on delivery).I am receiving email related to that purchase.

 

I checked every module related to mail sending like mail-alert,advanced paramenter > email ,but no solution still.

 

If anyone have solution,share with us.

Thanks in advance

[endriu107]

Maybe it depends on order status? Module can skip some status because the have their own and email is not sending, you can check it.

[vishalsingh119]

thanks for reply

 

i already checked with change the order status with processing,delivered etc but after that also we are not receiving any email.only receiving notification in top nav bar