zumbador Posted October 25, 2016 Share Posted October 25, 2016 (edited) I have made multiple inquiries to support for a non working module. I have yet to receive a response. WTF??? It's been over a week already. How can i get a refund?? Someone, please respond!! Edited October 25, 2016 by razaro Please do not use Caps Lock in topic title (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted October 25, 2016 Share Posted October 25, 2016 I assume this is for a purchase on the addons store? Why post this in a general forum, and not the addons forum? If you do not get a response from the module author, or from the prestashop addons team, simply call Paypal or your credit card company and dispute the charge. Link to comment Share on other sites More sharing options...
zumbador Posted October 25, 2016 Author Share Posted October 25, 2016 If they do not respond to emails sent through their email support system what makes you think that they will respond to a post in an add on support forum? I am a merchant so i am not a big fan of chargebacks. Just giving them a chance before i take that route. Thank you for responding. Link to comment Share on other sites More sharing options...
bellini13 Posted October 25, 2016 Share Posted October 25, 2016 What makes you think they would respond to a post on a general forum? good luck Link to comment Share on other sites More sharing options...
razaro Posted October 25, 2016 Share Posted October 25, 2016 Contact Antoine, Comunity manager https://www.prestashop.com/forums/user/1202836-antoine-f/ prepare your order id and have some patience. Link to comment Share on other sites More sharing options...
Antoine F Posted October 25, 2016 Share Posted October 25, 2016 Hello everyone, @zumbador : in your case, we suggest you contact us by filling our this contact form right here. Important: don't forget to select the title "I have a billing issue" otherwise your message won't be sent to the dedicated team! We usually answer within 3 days.If you need more information, feel free to send me PM. Best, Antoine Link to comment Share on other sites More sharing options...
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