santinuro Posted October 19, 2016 Share Posted October 19, 2016 (edited) I am using prestashop 1.6 and mail alerts (last version) but it is not working. I guess it´s an issue with the hosting. What did I do? Under Preferences->Store Contacts-> I´ve checked the email, the email is correct. Advanced Parameters->E-mail->TEST YOUR EMAIL CONFIGURATION->Send a test email, and it worked, but only using SMTP I have sent an email via the contact form (as a test customer) to Webmaster and to Customer Service and but neither are received in my mail. Made a new purchase as a test customer with a valid email address, but any mail is received in my mail I also talked with my host company and they say that the test mail is working it must be a problem with prestashop and the module mail alerts! I don´t know what to do, any help please? Thanks a lot! Edited October 19, 2016 by santinuro (see edit history) Link to comment Share on other sites More sharing options...
Logical IT Posted October 19, 2016 Share Posted October 19, 2016 Hello, You find some mail alerts troubleshooting ideas is this forum post: https://www.prestashop.com/forums/topic/556808-solved-mailalerts-360-does-not-send-mail-to-vendor-seller/ Link to comment Share on other sites More sharing options...
santinuro Posted October 20, 2016 Author Share Posted October 20, 2016 Thank you very much for your reply!! I really appreciate it! Link to comment Share on other sites More sharing options...
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