I cannot contact developer. Knowband Marketplace

[MaXi32]

I have purchased Knowband marketplace on 25th september 2016. The first time installation, there was an error of 500 http. I contacted Knowband, they just put a bracket on the code to solve the issue. and after fixed this first issue, developer asked for 5 stars rating ? 

 

The second problem was, the layout problem, I tried to fix myself but the codes for this module are like hard coded, hard to read. So, what they did was, put back a css layout code that I think should be put there since the beginning.

 

The third problem was about the javascript field issue, where u cannot enable javascript compression in BackOffice of your prestashop

 

Next the javascript crashed issue. This issue has not been solved.

 

and there are many more problems. I haven't been able t o use this product on live production almost a month. Just to prepare a documentation, screenshot, FTP access to developer on how to solve his own problem.

 

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Dear prestashop team,

 

What happen to my old conversation between me and the developer? All gone. Can you answer this prestashop team? Did you delete them after I rated 1 star for this module?

 

I had a very long conversation with the developer on how to fix the issue using the developer contact form. I provided my FTP access, backoffice password and everything that I could. Yesterday, I rated this plugin to 1 star due to many problems. And today morning I found out that all conversation between me and the developers are gone. I'm not sure why.

 

Please prestashop team, I need this plugin working or ask the developer to refund back that money so that I can purchase a new working module! Developer is not responding.

 

The price of this module is expensive. 99.99 Euro which equivalent to 110.17 USD. http://addons.prestashop.com/en/21669-knowband-marketplace.html

 

Developers know that this module has error but it has not been updated since 4 months.

Edited October 18, 2016 by arafatx (see edit history)

[Knowband Plugins]

First of all, we would like to thank you for your patience and cooperation. Without that, it wouldn't have been possible for us to fix the issues on your store. We are glad that our module is working fine on your store with your purchased theme.

 

While fixing your issues we found a special case which might cause problems to other admin as well, therefore we have added the patch in the next version. We were not aware of these issues because these issues were not coming for others and come only in specific case.

 

We apologize for the inconvenience caused to you. 

 

Please find the details about the issues:

 

It isn't like that we have not included the braces intentionally in the code. The issue was coming only on your server. This issue is not coming at our end and we haven't received such complaint from any other customer. It was a PHP version related issue.

 

Actual Code was:

Validate::$field['validation'](Tools::getValue($field['name']))

 

Code After Adding Patch is:

Validate::{$field['validation']}(Tools::getValue($field['name']))

 

This problem was coming because of specific PHP version. For earlier PHP versions, {} are necessary to be there in the code when calling a function like this but we can not include it in our module code because it will cause issues for admin with the latest version of PHP.

 

Reference:

1. http://php.net/manual/en/functions.variable-functions.php

2. http://stackoverflow.com/questions/2657454/oop-in-php-class-function-from-a-variable

 

The layout issue was coming because your store theme CSS was conflicting with our module CSS and to fix the issue, we had to add custom CSS code in our module.

 

The javascript crash issue was coming because fancy box JS files are not included in your theme by default. So we had to include it in our module code by using following code.

 

$this->addJqueryPlugin('fancybox');

 

Since above code doesn't cause any issue if the fancy box is already added in the theme, therefore we have added this patch in next version too. This will ensure that same issue does not come again for other admin if their theme is not including fancy box js files.