Customer service not sending, error 1.

[JackiiBE]

Hi, 

 

I'm trying to make emails work in my Prestashop configuration.

I configured the SMTP settings and when i send a test mail from the backoffice it works.

 

However, when i fill in the customer service form and click send; i get an error (see screenshot).

 

At the customer service page in the backoffice, i edited the IMAP settings, i get no error there so the connection must be good right? I can also sync without a problem.

 

You can find my site here: http://grafomantestsite.be/nl/contact-opnemen

 

Any help?

 

Prestashop version 1.6.1.7

 

Thanks in advance,

 

Grafoman.

[Daniel Patilea]

Hi, 

 

I'm trying to make emails work in my Prestashop configuration.

I configured the SMTP settings and when i send a test mail from the backoffice it works.

 

However, when i fill in the customer service form and click send; i get an error (see screenshot).

 

At the customer service page in the backoffice, i edited the IMAP settings, i get no error there so the connection must be good right? I can also sync without a problem.

 

You can find my site here: http://grafomantestsite.be/nl/contact-opnemen

 

Any help?

 

Prestashop version 1.6.1.7

 

Thanks in advance,

 

Grafoman.

Enable the debug mode to see the errors

[JackiiBE]

Hi,

 

Thanks for your response, when i enable debugging i get this error when clicking the 'send button':

 

"Fout - Het taalbestand ontbreekt voor: nl"

 

Which means i'm missing a language file for the Dutch language.

 

How can i fix this?

[Daniel Patilea]

Try to reimport the language from Localisation > Localisation

[JackiiBE]

I tried re-importing the languages. I tried using Belgium. Tried the Netherlands. Same result.

I still get the same error when i click 'send'

 

However when i check my FTP, there is a map for 'nl' (see screenshot)

 

 

Edit: after some further research i noticed the lang.php file was missing in the 'nl' folder. So i copied it from english. 

This solved the error. Everything works fine now.

Thanks for the help!

Edited October 17, 2016 by JackiiBE (see edit history)