ClaudiaG Posted October 14, 2016 Share Posted October 14, 2016 (edited) Hi, please I have a new installation and all the mail don't work, do not get the mail to the customer (order and registration) and to the administrator (new order)... Thank you Claudia Edited October 14, 2016 by ClaudiaG (see edit history) Link to comment Share on other sites More sharing options...
Knowband Plugins Posted October 20, 2016 Share Posted October 20, 2016 Please check if you have configured a working SMTP connection on your store. You can check the same by accessing the following path in your back office: Advanced Preferences -> Email This SMTP configuration is responsible for all the emails that are sent. You can also test the configuration by navigating to the following path: Advanced Preferences -> Email -> TEST YOUR EMAIL CONFIGURATION Link to comment Share on other sites More sharing options...
ClaudiaG Posted October 21, 2016 Author Share Posted October 21, 2016 Hi, thank you, now the mail test work ready. But if I need send an email to customer, give me error, please see the screenshot. Thank you Ciao Claudia Link to comment Share on other sites More sharing options...
ClaudiaG Posted October 22, 2016 Author Share Posted October 22, 2016 Ok solved! You need go to Localization ->Translate->Update language... for me Italian... and all work! If don't work Reinstall or install Mail alerts module Ciaoo Link to comment Share on other sites More sharing options...
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