shana0780 Posted October 9, 2016 Share Posted October 9, 2016 (edited) I've installed a new version of PS (1.6.1.7), no update. No emails are send (customers, and myself). Everything is done : emai alerts activated, coordinate of the shop, parameters (I have tried PHP and SMTP). It's not the first that I install a shop with PS and it's the first time I have something like that. When I create an account and make a command, I receive no emails but when I look on the logs I have the following message Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart In the parameters of the administration, --> EMAILS --> no emails If someone can help me because I really need to find a solution. Edited October 9, 2016 by shana0780 (see edit history) Link to comment Share on other sites More sharing options...
shana0780 Posted October 9, 2016 Author Share Posted October 9, 2016 up Link to comment Share on other sites More sharing options...
shana0780 Posted October 10, 2016 Author Share Posted October 10, 2016 up Link to comment Share on other sites More sharing options...
NemoPS Posted October 10, 2016 Share Posted October 10, 2016 Are test emails sent out from the back office configuration page? Link to comment Share on other sites More sharing options...
shana0780 Posted October 10, 2016 Author Share Posted October 10, 2016 Are test emails sent out from the back office configuration page? Yes the test mail is working Link to comment Share on other sites More sharing options...
shana0780 Posted October 10, 2016 Author Share Posted October 10, 2016 I have received the solution (Forge Prestashop) copy file '/mails/en/lang.php' to '/mails/your language/' and now everything is working Link to comment Share on other sites More sharing options...
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