pureclothings Posted October 7, 2016 Share Posted October 7, 2016 Hello, I need a help regarding my contact form and email. When I send message from my contact form, it doesnot arrives in the admin email address, but it does shows in the admin panel of prestashop in customer services tab. Can you please tell me what can be wrong? It would be much more easier for me to receive it in email because I dont use admin panel frequently. Looking forward for help. Regards, Link to comment Share on other sites More sharing options...
Daniel Patilea Posted October 7, 2016 Share Posted October 7, 2016 (edited) Hello, I need a help regarding my contact form and email. When I send message from my contact form, it doesnot arrives in the admin email address, but it does shows in the admin panel of prestashop in customer services tab. Can you please tell me what can be wrong? It would be much more easier for me to receive it in email because I dont use admin panel frequently. Looking forward for help. Regards, Turn on the dev mode to see if there are any errors when sending an email. Are you receiving any email when a new order is placed or any other type of email? Edited October 7, 2016 by Daniel Patilea (see edit history) Link to comment Share on other sites More sharing options...
pureclothings Posted October 9, 2016 Author Share Posted October 9, 2016 Turn on the dev mode to see if there are any errors when sending an email. Are you receiving any email when a new order is placed or any other type of email? I checked by turning on the dev mode. It showed no error. The order emails are also coming. I sent test emails from Preferences>>Email tab from admin panel. The test emails are also working. I don't know why the message from contact form are also not working. Any clue? Link to comment Share on other sites More sharing options...
pureclothings Posted October 21, 2016 Author Share Posted October 21, 2016 Please help me on this issue. Link to comment Share on other sites More sharing options...
jboe Posted October 21, 2016 Share Posted October 21, 2016 having the same issue on 1.6.1.7 Link to comment Share on other sites More sharing options...
pureclothings Posted November 11, 2016 Author Share Posted November 11, 2016 Still having this issue. Any help from the community would be highly appreciated. Link to comment Share on other sites More sharing options...
bellini13 Posted November 11, 2016 Share Posted November 11, 2016 What are you email settings? Are you using a custom SMTP server, or PHP Mail? When you use the contact form, 2 emails are sent from Prestashop 1) One goes to the admin to notify them of the new message 2) One goes to the customer as confirmation The problem usually occurs, because Prestashop tries to send the emails FROM the customer's email address. Most SMTP servers do not allow for this. It's called mail relay, and is usually restricted. If this is the issue for you, then you would need to change the Mail class, so that all Mail is sent FROM a valid email address. Link to comment Share on other sites More sharing options...
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