carolinalour Posted October 5, 2016 Share Posted October 5, 2016 Hi, When clients try to pay using paypal, in my Prestashop shop, they get the following error: TIMESTAMP -> 2016-10-05T01:20:42Z L_ERRORCODE0 -> 10725 L_SHORTMESSAGE0 -> Shipping Address Country Error L_LONGMESSAGE0 -> There was an error in the Shipping Address Country field L_SEVERITYCODE0 -> Error I think it has to do with the fact that my countries are "Portugal Continental" and "Portugal (Ilhas Madeira e Açores)" instead of just Portugal (see images). However, I'm not sure this is the case. Could you please help? Thank you, Carolina Link to comment Share on other sites More sharing options...
Apium Posted October 5, 2016 Share Posted October 5, 2016 Could it be that Paypal expects a country code of only two letters? That'd explain the problem. A similar Magento thread (with Northern Ireland instead of the UK proper) seems to hint at this: http://forum.azmagento.com/how-to/paypal-rejecting-new-county-error-10725-81085.html. Link to comment Share on other sites More sharing options...
carolinalour Posted October 5, 2016 Author Share Posted October 5, 2016 Could it be that Paypal expects a country code of only two letters? That'd explain the problem. A similar Magento thread (with Northern Ireland instead of the UK proper) seems to hint at this: http://forum.azmagento.com/how-to/paypal-rejecting-new-county-error-10725-81085.html. I can't see that thread, I think I need to have an account? I tried changing the code to 2 letters only but I get the same error... Any other idea? Link to comment Share on other sites More sharing options...
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