impossible to enter admin, screen refreshes after login and password

[manuel1972]

Hello guys,

I am new to this forum. A couple of days ago I was amazed about some nice looking webshops that were prestashop based.
I saw the light and full of energy I installed the program. Everything worked well:
- At first install page all requirements were fulfilled and checked green.
- Database was created
- Frontside is online and working

BUT...

When willing to enter the admin (after renaming the folder of course and deleting the install folder also) and filling out the email address and password; the page refreshes without leaving any error or comment.
When typing in a wrong password, a message like ''wrong password'' appears.

I looked all day at different forums to find people in similar cases, but couldn't find something exacly the same.

I deleted cookies, and tried to reinstall already without any result. Also I requested for a new password on the login page. After receiving the email and using it it didn't seem to work either.
I also checked the table ps_employee, but I don't see any problem in there either.

Could anyone give me a hand with this one, because I don't know what to try else.

Thanks in advance,
Manuel

[Burhan BVK]

There are authentication bugs in certain versions of PHP. Check your php version and check the download page for known bugs.

[manuel1972]

Hi Whitelighter,

When I go to the PHP admin page I find this about the version:

localhost
Server versie: 5.0.84-0.dotdeb.0-log
Protocol version: 10
Server: Localhost via UNIX socket
Gebruiker: globalin@localhost

I guess 5.0 etc etc is the version right?

Manuel

[shacker]

Hi Whitelighter,

When I go to the PHP admin page I find this about the version:

localhost
Server versie: 5.0.84-0.dotdeb.0-log
Protocol version: 10
Server: Localhost via UNIX socket
Gebruiker: globalin@localhost

I guess 5.0 etc etc is the version right?

Manuel

What version of presta? i recommend to use the 1.3

[manuel1972]

Hi Shacker,

I use version 1.2.5.
Does this make any difference regarding my problem?

[shacker]

Hi Shacker,

I use version 1.2.5.
Does this make any difference regarding my problem?

maybe some bugs. if you dont install products and can start again, try the 1.3 version

[manuel1972]

OK, thanks. I will try that!

[manuel1972]

Hi Shacker,

Did you receive my PM?
Apperently it doesn't show in the sent box... .

[La Legend]

I have the same problem

can someone help me?

my host is x10hosting

Apache version 2.2.15
PHP version 5.2.13
MySQL version 5.0.89-community

[manuel1972]

Is your hosting working with .htaccess to redirect a domain address to a certain folder?
If that is the case it might be a .htaccess problem.
Try to install prestashop and your main index page of your website (if you have one) directly into the root folder (public_html).
That worked for me!
You don't get any error message do you?

[La Legend]

no I dont come across any error message and I don't know if it have redirecting, to sum up I have to move what inside the folder of prestashop to public html!?

do I have to install it again or what?

[manuel1972]

Where did you install your prestashop? Is it installed into public_html or a subfolder?
Did you check your config file, to check if everything is set right over there?
When istalling all checks were 'green'?

[La Legend]

Prestashop folder is inside the public_html, everything was green.

how about I create the .htaccess file and put somehwere to make it work?

[phantomeye]

Hi Legend,
Ive had a similar issue when i moved from one host to another. In my case it was because the actual path had to be changed when i got a VPS hosting solution. So for example

my old path was : www.mysite.com/admin
my new path was: www.mysite.com/~phantomeye/admin

Note ~phantomeye was the name my VPS gave me when creating the account. So they created the whole directory under that folder. Once i entered the corrected path, i was able to get into the BO. To fix it just check with your hosts if they created your site under a specific folder name.

Post the link to your site, maybe we can see the path and try and figure it out.

[Lithium]

Same problem here, I think this is a cookie problem, this in NOT a fix, just a test, try it and see if it works, this can affect other parts of the system, so please don't use it on a live site:

Go To:

Admin folder>>login.php

Change:

$cookie = new Cookie('psAdmin', substr($_SERVER['PHP_SELF'], strlen(__PS_BASE_URI__), -10));

For:

$cookie = new Cookie('psAdmin', '/');

Of course, this is not the right way to fix it, but this can be used for targeting the problem and eventually fix it, hope it helps.