indemandtoys Posted October 2, 2016 Share Posted October 2, 2016 When an order status is changed to "shipped" the system is not generating an email. If I click "resend" in BO it does generate an email. What could be the problem? Other emails send fine. I am using 1.6.1.7 and all Order -> Statuses settings are correct and active. Anything else I should be checking? Link to comment Share on other sites More sharing options...
indemandtoys Posted October 12, 2016 Author Share Posted October 12, 2016 No one can help? Link to comment Share on other sites More sharing options...
webshopmaker Posted October 20, 2016 Share Posted October 20, 2016 I have the same problem. When i open the order i can send the E-mail without any problems. Link to comment Share on other sites More sharing options...
webshopmaker Posted October 20, 2016 Share Posted October 20, 2016 Link to comment Share on other sites More sharing options...
webshopmaker Posted October 20, 2016 Share Posted October 20, 2016 Link to comment Share on other sites More sharing options...
indemandtoys Posted October 20, 2016 Author Share Posted October 20, 2016 (edited) This is ticked on my settings too. Edited October 20, 2016 by indemandtoys (see edit history) Link to comment Share on other sites More sharing options...
webshopmaker Posted October 24, 2016 Share Posted October 24, 2016 Hi indemandtoys, How are you E-mailsettings ? Did you try to change the settings to Smtp? How to change SMTP SETTINGS IN PRESTASHOP WITH GMAIL How to change SMTP SETTINGS IN PRESTASHOP WITH GMAIL YOUTUBE VIDEO Link to comment Share on other sites More sharing options...
indemandtoys Posted October 24, 2016 Author Share Posted October 24, 2016 I did try SMTP and it failed straight away. Will check the links over though. Odd it sends when I resend it though, Link to comment Share on other sites More sharing options...
webshopmaker Posted October 26, 2016 Share Posted October 26, 2016 (edited) Hi Indemandtoys, I found list of bugs fixed in the new version 1.6.1.8 [-] BO : Fix #PSCSX-5271, notices on order statuses You can find the list of fixed bugs of prestashop over here:https://www.prestashop.com/en/developers-versions/changelog/1.6.1.8-stable I will test it now. Edited October 26, 2016 by webshopmaker (see edit history) Link to comment Share on other sites More sharing options...
webshopmaker Posted October 26, 2016 Share Posted October 26, 2016 The update 1.6.1.8 is not ready to update yet. With the follow module http://addons.prestashop.com/en/5496-1-click-upgrade-autoupgrade.html But you can downlaod it over here: PrestaShop v1.6.1.8 Stable - Released on October 26, 2016 - Changelog | Download Link to comment Share on other sites More sharing options...
indemandtoys Posted October 26, 2016 Author Share Posted October 26, 2016 Thanks for info. I am still very new to Prestashop and have never updated it. Does it effect any modules, or the theme i switched to? Link to comment Share on other sites More sharing options...
webshopmaker Posted October 26, 2016 Share Posted October 26, 2016 The best way is to make backup of everything database + server files. Link to comment Share on other sites More sharing options...
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