Andreea S. Posted October 1, 2016 Share Posted October 1, 2016 (edited) Hi everyone, I know this is a boring topic, but I'll take my chances. We're running PS 1.6.1.4 and we can't upload any csv files, not even the initial templates. There's absolutely no error message and debug doesn't help in this case. After hitting Import .csv data we're just taken back to the previous screen where we had to upload the file. We have the same issue for the full catalogue (products, categories, suppliers etc.) Has anyone had this issue before and fixed it? Your support is highly appreciated! Thanks, Andreea Edited December 5, 2016 by Andreea S. (see edit history) Link to comment Share on other sites More sharing options...
Andreea S. Posted October 6, 2016 Author Share Posted October 6, 2016 Is there anyone who faced the same issue and / or could advise on this? Thanks, andreea Link to comment Share on other sites More sharing options...
Daniel Patilea Posted October 6, 2016 Share Posted October 6, 2016 Hi everyone, I know this is a boring topic, but I'll take my chances. We're running PS 1.6.1.4 and we can't upload any csv files, not even the initial templates. There's absolutely no error message and debug doesn't help in this case. After hitting Import .csv data we're just taken back to the previous screen where we had to upload the file. We have the same issue for the full catalogue (products, categories, suppliers etc.) Has anyone had this issue before and fixed it? Your support is highly appreciated! Thanks, Andreea Does your files and folders have the correct persissions set(644 on files and 755 on folders)? Link to comment Share on other sites More sharing options...
Andreea S. Posted October 6, 2016 Author Share Posted October 6, 2016 Hi Daniel, Yes, they do. Andreea Link to comment Share on other sites More sharing options...
Daniel Patilea Posted October 6, 2016 Share Posted October 6, 2016 Hi Daniel, Yes, they do. Andreea Check your admin_folder/import. Is there any uploaded .csv file? Link to comment Share on other sites More sharing options...
Andreea S. Posted October 6, 2016 Author Share Posted October 6, 2016 Yes, about 30, the different files x the number of times I tried, I guess Link to comment Share on other sites More sharing options...
Daniel Patilea Posted October 6, 2016 Share Posted October 6, 2016 Good. Go to Advanced Parameters > CSV Import and you will find there a label called "Select a CSV file to import". Click "Choose from history / FTP" and select a .csv file. Then go through the import process Link to comment Share on other sites More sharing options...
Andreea S. Posted October 6, 2016 Author Share Posted October 6, 2016 Done, same thing. Nothing happens, no error message, no product uploaded. Link to comment Share on other sites More sharing options...
Daniel Patilea Posted October 6, 2016 Share Posted October 6, 2016 Well, that's weird. Check the error_log to see if there's any error Link to comment Share on other sites More sharing options...
Daniel Patilea Posted October 6, 2016 Share Posted October 6, 2016 You can also try to disable Overrides ans Non-native Prestashop modules from Advanced Preferences > Performance Link to comment Share on other sites More sharing options...
Andreea S. Posted October 6, 2016 Author Share Posted October 6, 2016 No errors recorded. I'll disable the Overrides and give it another try. Link to comment Share on other sites More sharing options...
Andreea S. Posted October 6, 2016 Author Share Posted October 6, 2016 Tried that too, it doesn't work. I saw people raising this very same issue on other forums, but no solution was given. It's a pain in the ass to have to upload the entire catalog manually Link to comment Share on other sites More sharing options...
Daniel Patilea Posted October 6, 2016 Share Posted October 6, 2016 If I were you I would try tu run the import process on a different environment, locally or another server. Maybe it's a server related issue Link to comment Share on other sites More sharing options...
hanisnl Posted December 5, 2016 Share Posted December 5, 2016 (edited) I'm having the same problem in Prestashop 1.6.1.9 ... same issues ... tried everything still .. no imports and having the same error with no displayed errors ... Andreea S. did you find a fix for this ?PS : I'm having the same problem on localhost and on the development server . Edited December 5, 2016 by hanisnl (see edit history) Link to comment Share on other sites More sharing options...
Andreea S. Posted December 5, 2016 Author Share Posted December 5, 2016 Hi @hanisnl, yes, I found a fix. The problem for me was the PHP configuration - I was on 5.3.6. and I upgraded to 7. Worked as a charm. Hope it works for you too. 1 Link to comment Share on other sites More sharing options...
hanisnl Posted December 5, 2016 Share Posted December 5, 2016 thanks for the reply .. it seems that ignoring the product id column on import and using the product's reference option did the trick .. the error still pop's up -with no error message- .. but the import was successful . Link to comment Share on other sites More sharing options...
User17745 Posted March 20, 2019 Share Posted March 20, 2019 On 12/5/2016 at 12:27 PM, Andreea S. said: Hi @hanisnl, yes, I found a fix. The problem for me was the PHP configuration - I was on 5.3.6. and I upgraded to 7. Worked as a charm. Hope it works for you too. Had the same problem on PS 1.7.5.1 working with PHP 5.6 Finally after stumbling upon your thread I changed it to PHP 7.2.16 and it works perfect. I wonder why they still recommend PHP 5.6 on Prestashop's official requirements page. 1 Link to comment Share on other sites More sharing options...
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