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Paypal Problem - People can't pay!

Diabloflash

By Diabloflash
in PayPal

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Diabloflash Newbie

Diabloflash

Posted
Posted

Everything was work perfectly until today. Nothing was changed or updated on my end!

 

Prestashop 1.6.0.9

PayPal v1.3.9

 

People checkout all the way they click the "Pay With PayPal" Link and then the

Paypal message: Things don't appear to be working at the moment. Please try again later.

 

post-447455-0-18724100-1475036799_thumb.jpg

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El Patron Mentor

El Patron

Posted
Posted (edited)

PayPal 'finally' started working again.  But there is no confidence it will continue to do so for long.  Here is what I found out.

 

Update:  I have manged hosting so I've opened ticket to review my ssl, Here is summary:

PayPal will be conducting periodic tests of SHA-256 certificates on our production endpoints between June 17 and September 30, 2016in preparation for a full deployment after September 30, 2016. Each of the endpoints will be configured to use the new SHA-256 SSL certificates for up to 2.5 hours during the designated test windows.

To avoid any disruption of service, you must verify that your systems support these new SHA-256 SSL certificates. For more details, see the SSL Certificate Upgrade Microsite.

 

 

 

Email From PayPal:

Thank you for contacting PayPal Customer Support. My name is Joyce and I am happy to assist you further. 

I have reported your website error to our tech team for research.

The tech team wants to make sure your developer has viewed the PayPal SSL Certificate upgrades required to make sure these changes have all been made.

Please have them visit: https://www.paypal-techsupport.com/ and view the SSL Certificate Upgrade Testing Schedule and SSL Certificate Upgrade Microsite sections to make sure these changes have been made.

Thanks for your patience while we look in to this issue.

It was a pleasure to assist you today. Have a great week!

Thank you for being a valuable member of the PayPal community.

Sincerely,
Joyce
PayPal Customer Solutions Support Specialist
PayPal
 

Edited by El Patron (see edit history)
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charmaineH Newbie

charmaineH

Posted
Posted

i have also contacted paypal and they said they are having their team look at it from india and it was fixed few hours ago. My site does not use ssl  i think ? so would i also be affected  with the ssl 256 upgrade if that is the case ? many thanks for the info @el patron.

 

 

charmaine

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charmaineH Newbie

charmaineH

Posted
Posted

@ Bellini ,

 

thanks and i did call paypal again and their technician did check and said that with the new security upgrade would not affect my customers transactions , they said those affected would probably be notified already i'm told , hope that helps anyone concerned.

 

 

charmaine

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youtubeviews-kaufen Newbie

youtubeviews-kaufen

Posted
Posted

i also called Paypal and my Hoster strato; there are many problems atm.

First of all:

This ist the update plan:

https://www.paypal-knowledge.com/infocenter/index?page=content&widgetview=true&id=FAQ1998&viewlocale=en_US

 

This is the Merchant info:

https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ1766&actp=LIST&rp=home&widgetview=true&locale=de#Footer

 

 

Your Hoster must! support SHA 256 and the G5 root Certificate.

It doesnt matter if the User/Visitor browses the page via ssl or not.

 

Its the communication via the server and the Paypal Api.

 

but one of the most problems in the paypal module is; the user gets shown the paypal response in clear!

 

Like this:

 

PayPal response:
HTTP/1.0 403 ForbiddenServer: BigIPConnection: closeContent-Length: 0 -> HTTP/1.0 403 ForbiddenServer: BigIPConnection: closeContent-Length: 0
Making new connection to 'api-3t.paypal.com/nvp'
Connect with CURL method successful
Sending this params:
METHOD=SetExpressCheckout&

VERSION=106&PWD=*********&USER=********_api1.googlemail.com&SIGNATURE=*********&CANCELURL=https%3A%2F%2Fwww.s******ers.de%2Fbestellung%3Fpaypal_ec_canceled%3D1%26&RETURNURL=https%3A%2F%2Fwww.*****s.de%2Fmodules%2Fpaypal%2Fexpress_checkout%2Fpayment.php&NOSHIPPING=0&BUTTONSOURCE=PRESTASHOP_EC&L_PAYMENTREQUEST_0_NUMBER0=21&L_PAYMENTREQUEST_0_NAME0=1.000+YouTube+Views&L_PAYMENTREQUEST_0_DESC0=Youtube+Views+kaufenSteigern+Sie+Ihre+Reichweite+d...&L_PAYMENTREQUEST_0_AMT0=1.5&L_PAYMENTREQUEST_0_QTY0=1&PAYMENTREQUEST_0_PAYMENTACTION=Sale&PAYMENTREQUEST_0_CURRENCYCODE=EUR&PAYMENTREQUEST_0_SHIPPINGAMT=0.00&PAYMENTREQUEST_0_ITEMAMT=1.5&PAYMENTREQUEST_0_AMT=1.50&SOLUTIONTYPE=Sole&LANDINGPAGE=Login&USER=****i1.googlemail.com&PWD=*********&SIGNATURE=*********
Send with CURL method failed ! Error:
Sending this params: POST /nvp HTTP/1.1 Host: api-3t.paypal.com Content-Type: application/x-www-form-urlencoded Content-Length: 919 Connection: close METHOD=SetExpressCheckout&VERSION=106&PWD=7USN****FJXZ&USER=**********.googlemail.com&SIGNATURE=*********************************=https%3A%2F%2Fwww.*******.de%2Fbestellung%3Fpaypal_ec_canceled%3D1%26&RETURNURL=https%3A%2F%2Fwww.s******ers.de%2Fmodules%2Fpaypal%2Fexpress_checkout%2Fpayment.php&NOSHIPPING=0&BUTTONSOURCE=PRESTASHOP_EC&L_PAYMENTREQUEST_0_NUMBER0=21&L_PAYMENTREQUEST_0_NAME0=1.000+YouTube+Views&L_PAYMENTREQUEST_0_DESC0=Youtube+Views+kaufenSteigern+Sie+Ihre+Reichweite+d...&L_PAYMENTREQUEST_0_AMT0=1.5&L_PAYMENTREQUEST_0_QTY0=1&PAYMENTREQUEST_0_PAYMENTACTION=Sale&PAYMENTREQUEST_0_CURRENCYCODE=EUR&PAYMENTREQUEST_0_SHIPPINGAMT=0.00&PAYMENTREQUEST_0_ITEMAMT=1.5&PAYMENTREQUEST_0_AMT=1.50&SOLUTIONTYPE=Sole&LANDINGPAGE=Login&USER=************.googlemail.com&PWD=7USNZD64L5WAFJXZ&SIGNATURE=A1Pp0ICN1eApzipFW85YrklRMVKmAbuFJiMn5y7G592JV3XmNZb1p4cK
Send with fsockopen method successful

 

 

Can anyone explain me this?

 

Btw to all! where i put  "*****" you see clear text! this means every customer, user who wants to pay is getting your paypal api link, password and signatur shown in clear words!!!!!!!!

 

This must fixed in the paypal module asap!!!

 

but well all my customers also cant pay; but my api config is correct; and my hoster supports sha 256... no idea how to fix this bug....

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synclocal Newbie

synclocal

Posted
Posted (edited)

i also called Paypal and my Hoster strato; there are many problems atm.

First of all:

This ist the update plan:

https://www.paypal-knowledge.com/infocenter/index?page=content&widgetview=true&id=FAQ1998&viewlocale=en_US

 

This is the Merchant info:

https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ1766&actp=LIST&rp=home&widgetview=true&locale=de#Footer

 

 

Your Hoster must! support SHA 256 and the G5 root Certificate.

It doesnt matter if the User/Visitor browses the page via ssl or not.

 

Its the communication via the server and the Paypal Api.

 

but one of the most problems in the paypal module is; the user gets shown the paypal response in clear!

[...]

Can anyone explain me this?

 

Btw to all! where i put  "*****" you see clear text! this means every customer, user who wants to pay is getting your paypal api link, password and signatur shown in clear words!!!!!!!!

 

This must fixed in the paypal module asap!!!

 

but well all my customers also cant pay; but my api config is correct; and my hoster supports sha 256... no idea how to fix this bug....

 

 

 

We are facing the same issues on 2 different shops also hosted with strato.

Is there any fix for this now?

Thanks.

 

P:S

We are facing the same error code, but this code is not pointing to any SSL issue:

HTTP/1.0 403 ForbiddenServer: BigIPConnection: closeContent-Length: 0 -> HTTP/1.0 403 ForbiddenServer: BigIPConnection: closeContent-Length: 0

Making new connection to 'api-3t.paypal.com/nvp' 

Edited by synclocal (see edit history)
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youtubeviews-kaufen Newbie

youtubeviews-kaufen

Posted
Posted

We are facing the same issues on 2 different shops also hosted with strato.

Is there any fix for this now?

Thanks.

 

P:S

We are facing the same error code, but this code is not pointing to any SSL issue:

HTTP/1.0 403 ForbiddenServer: BigIPConnection: closeContent-Length: 0 -> HTTP/1.0 403 ForbiddenServer: BigIPConnection: closeContent-Length: 0

Making new connection to 'api-3t.paypal.com/nvp' 

 

 

atm there is no solution; i changes my hoster this night; changed to Hetzner; faster and the payment worked instant without any problems and loss.

 

btw in ur error message, yes its correct it doenst point to any sl issue; but it is! a ssl issue; it is the communication from ur server/shared hoster to the paypal api.

 

after i called strato and told/asked them if they support sha256 and the new g6 root certificate.. i needed 5 guys and the phone after i got one who understood what i was talking about.

the guys always said.. yea we have a ssl certificate for ur homepage.. and i told them.. that it doesnt matter if my shop uses ssl.. becaus ethis is the communication between the user/visitor and the webpage... but i am talking about the communication between the paypal servers and the strato servers...

 

so atm, i tried 5 minutes before; the strato version still doesnt work.. so i am waiting to get my domain fixed and i will stay with hetzner. :-)

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Algherion Newbie

Algherion

Posted
Posted
Hi,

 

I have the same problem with several Prestashop stores in Strato. At this time it seems that their shared servers don't support SHA-256 / G5 Root Certificate (not even SHA-1 i think)... so in theory, the connections server to server with Paypal are rejected:

 


 


 

I'm hoping answer from support tickets and perform a migration to another company if this problem is not resolved.

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jkblack Newbie

jkblack

Posted
Posted (edited)

I have prestashop 1.6 most recent paypal standard module and it all works perfectly until 9/30 when Paypal made this update. My server Siteground is compliant so no issues there. Here are the issues I am having sine dinner time last Friday and they will not assist stating they see no issue on their end.

 

1. When hit complete payment button and go to Paypal and lock/circle spins for up to 30 seconds then Paypal screen loads. Viewing source code I can see Paypal running all these test each time that thing goes round and round.

2. When hit pay with credit card around and around that lock circle wait screen goes up to 42 seconds. On a mobile phone worse.

3. When select pay with credit or debit card, the address information that used to populate no longer does. Source code reveals that they are only looking for a shipping address.. nothing on billing for post back. Customer has to imput info again already frustrated from to bouts of lock spinning around and around waiting for screens to load.

4. PayPal screens no longer device friendly.  IE. Mobile device brought to regular PayPal page as on PC and font and form fields too small to see or work with.

5. IPNs back used to show address and if customer address was confirmed or unconfirmed. It would also show on payment email receipt to me if address is eligible for seller protection.. this is for standard the billing address we send that is no longer be acknowledged by them. So all my receipts say no address now and all IPN and receipts all say not eligible for seller protection as a result of no info going back and forth.

 

I have had lost sales on my biggest weekend, customers that do bite down and go through the checkout are more than displeased. 

 

Update 10/5

 

Paypal has lessened the lock/circle spin time intermittently.  Sometimes fast other times 30 seconds to load Paypal from cart and then another 42 seconds to open screen to pay by credit card.

 

They have corrected it so that the address info is now again prefilled for customer in the credit card screen, however, this does not include phone number and does not post back to me in IPN.  IPN shows no provided address and all are not eligible for seller protection as a result.

 

They emailed me they would continue to work on issues.

 

I emailed them to ask to take the wait spinning lock off as source code reveals they are running tests. I got a response that my company has been deactivated and have been disabled to respond to tickets or create new ones. OKAY>>>.......

 

 

Oh one more note about all this stuff:

 

I attempted to checkout using PayPal option on a shoe store website yesterday and it hung and gave 500 error messages and could not complete the transaction.

 

I attempted to checkout with a small vendor using PayPal standard like me and could not.  Much of same issues I am having.

 

I lost 30 sales a day on average since this began this weekend.

 

UPDATE 10/6

 

Paypal has fixed some of the issues I am having resulting in their SSL update and testing.

 

In additional to prior fixes, I am not getting post backs of buyer address now allowing to determine if confirmed address and if eligible for seller protection.

The phone numbers still not going back and forth

Mobile phone sales still does not go to mobile friendly PP page.

And finally, that darned lock spin and load time of PP pages is frustrating still. Source code reveals testing by them each spin.

Edited by jkblack (see edit history)
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youtubeviews-kaufen Newbie

youtubeviews-kaufen

Posted
Posted

i think every strato customer..on a shared host.. well have u called them?

 

but i just can tell u my story..

3 phone calles with strato were needed to get one who understood what i was talking about,... (time consumed 4 hours)

 

getting a beer ( time consumed 4 minutes)

 

changed to hetzner, get the working! hosting instant (time consumed 20 minutes)

 

you are loosing real money mates, so just do the math :-o :-o

 

and well i like the performance on hetzner; i checked the answer server time with pingdom; strato : 800ms, hetzner: 180ms.. my shop is online within 680 ms..

 

so just make a full copy, db backup, change ur settings inc; copy everything, redirect domain, and u have a working shop within 40 minutes... or wait.. :o

 

i will close all strato pages and move completly to hetzner.

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synclocal Newbie

synclocal

Posted
Posted

I have only a response from PayPal saying that they are aware of the fact that many Strato customers are facing issues.

I also opened a ticket with Strato, but have no answer for now ...

 

Hope this can be resolved quickly and without the need of changing the hosting company, as I am facing this issues with several customer shops....

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synclocal Newbie

synclocal

Posted
Posted

Hi,

 

some update:

Both Strato and PayPal are working on resolving the issue. Seems like all Strato shops are affected.

Strato told me that they do support both "SHA-256 and the G5 Root Cert " ...

 

So still I am not sure whats going on here.

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  • 3 years later...
DMDru Newbie

DMDru

Posted
Posted

Help  me please I inputed my api credentials into the paypal module then go to my website in another browser. And tried to place an order when you click on pay with paypal it says “this doesn’t seem to be working right now try again later” I have zero idea how to code in fact there isn’t even an option for me to change code, what am I doing wrong here? What do I need to change to fix this 

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  • razaro changed the title to Paypal Problem - People can't pay!

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