SMTP problem - Expected response code(s) [250] but got response []

[Pabocheoreom]

Hi guys

 

Before opening this thread, I did looked up for similar SMTP issues, but looks like none of them faced similar problems as I did.

 

So I am facing this problem where I am unable to send a test mail from my client's prestashop to my own office email. My client uses yahoo.com.sg email so naturally the smtp they provided would be "smtp.mail.yahoo.com", with SSL as its setting with 465 as its port number.

 

Under Advanced Parameters > Email, whenever I tried to send test mail, a while later, it will show me this error"

 

"Error: Please check your configuration

Expected response code(s) [250] but got response []"

 

This problem has been intermittent. Tried other mail providers but it did not work. Any solution to fix this?

 

My prestashop version is 1.6.0.9.

[selectshop.at]

250 error code is an authentication error. Check if login data are correct. Standard port for SSL is 587 and not 465, but Yahoo can change it on their server to whatelse they want.

 

BTW, I suggest you don't use freemail accounts for to manage your mails (for trust and security reasons).

I'm sure you have free mail account included with your domainhosting too.

[Pabocheoreom]

Hi moderator

 

Thanks for the reply.

My client uses freemail and there is nothing I can do about it because hers is a small company and I don't think she has the extra funds to create her own email.

 

I will try to change the port number later, because I was told that my client changed her email password again. OMG.

Edited September 28, 2016 by Pabocheoreom (see edit history)

[selectshop.at]

If I were you I will name your clients the disadvantages and risks they are running in.   It is at least not professional to have a freemail account (loss trust and image of homepage).

[Pabocheoreom]

Hi Moderator

 

I changed to port number as you instructed, but now I am having this error... not sure if there are other solutions

 

The SMTP connection failed to start [ ssl : / /smtp .mail.yahoo.com: 587] : fsockopen returned Error Number 0 and Error String ''

Edited September 29, 2016 by Pabocheoreom (see edit history)

[selectshop.at]

As I told you before: the port mustn't be 587, there is a range of SSL ports which can be used and are configured by the server administrator. The error says: the sock is not open or not configured for that. You should ask Yahoo support, or as suggested take another (trusted) account.