USA based business, sells to Germany and Austria (Europe)

[Marjan2121]

Dear Community,

I got business paypal account in the USA. I sell to Germany, using simple Paypal module. But the problem is, I got many abandoned carts. Since some time, I establish quite huge database with personal data, but yet my sale is rather poor. People are resigning from purchase, because I got only this Paypal logo, and you have to click on it to pay, and then you got a big screen with a login field, and this small, white button "pay without paypal account".

I believe most people get confused, and are not willing to search for a payment option.

 

I saw, that in paypal plus add-on, there are many easy ways to pay without being confused.

The problem is, you need to have a German business account to use this add-on.

What can I do? Paypal support does not respond to any of my e-mails. Each day I'm losing money, because I'm sure no one is willing to give their personal data if they are not willing to purchase.

 

I can pay to get my problem solved. Does anyone know how to set this up properly?

 

Also, the important information is that, there is a problem with this "original" paypal add-on, because it says I'm located in UK, and I cannot change that. Moreover, the section "sign up to payments pro" is in French!

 

thank you for your help

 

Mark

[selectshop.at]

Hi Mark,

 

I'm from Austria. I don't think your problem is really Paypal, but rather these two problem: customs fees, bad trust in shops placed outside from Germany and Austria (in the past several shops taking money and never sending goods, and the poor claim possibilities...). Another problem, is that specially in Germany and Austria there are special laws for do e-commerce business. If you don't fulfill them, sales got down, cause shoppers are paying attention to this.

I suggest for these Countries you rather use eBay or Amazon. Shopper have more trust in this platforms, as in a single shop.

 

Regards

 

Conny

[Marjan2121]

I think you are wrong. As I said, many people trusted me and gave me their personal data including their mobile phone numbers, and e-mail addresses. If I got abandoned carts without this data, I would believe you are right. In that case, I think it's a matter of complicated payment procedure. Keep in mind that many people wasted time to fill in many rows of personal data. You don't do that, when you don't have the trust.

[selectshop.at]

Yes and no. I think they realized that they are buying from outside only after paypal redirection.

[Marjan2121]

paypal is in German. You think the problem is, that there is no sofort-banking option?

[selectshop.at]

The problem of abandoned carts are certainly subject to a number of factors and certainly not due to a complicated Paypal settlement.

On the one hand the most popular payment in AT and DE is purchase on invoice, which you I'm sure not offering, cause not manageable from abroad.

Secondly, the complicated and expensive handling from purchases abroad (customs fees, high transport fees), leads to make customer thinking about purchasing or not. And this I think is one of the biggest problems.

 

Furthermore our e-commerce laws allow exchanges and withdraw. And this point makes all abroad offer not interesting.
- The customer cannot exchange his ordered goods if they don't fit due to: two times expensive transport and customs costs.
- The customer can not withdraw the purchase, because transport costs are very expensive, and at least the refund of transport and customs fees he will loose at all, or are you able to make refund on this on your own costs ?

 

AND at least: On Prestashop the customer sees the real and expensive transport costs of the order ONLY after he/she logged/opened an account. And there is probably the major problem.

 

I don't think that Paypal is really the problem, cause it is a well known, secure and fast payment option.

 

I have several suppliers in USA, and personally I use them only for to buy trading stock, but never will use them for personal supply. Too expensive and complicated handling for me, furthermore I'm abdicating of all of my rights stipulated by national laws. In short: not interesting, no added value.

 

After years, also selling to other countries and abroad, I gave up and concentrate my sales geolocated.