mitzayapa Posted September 26, 2016 Share Posted September 26, 2016 (edited) I have a wierd problem with my ps 1.6.0.9 with leomobile theme , for some reason , the client gets all mails (if order is canceled , order status ) but it doesnt get the first mail , the confirmation mail. The page is hosted in gce and we use sendgrid for sending mail. Admin olso gets his mails (new order mail) , even client order messages . The only mail it doesnt appear the one that starts with : Hello "Customer Name" We thank you for buying in "shop name " Order details ... (i olso attached a photo of the mail missing) Any help is appreciated. Edited September 26, 2016 by mitzayapa (see edit history) Link to comment Share on other sites More sharing options...
mitzayapa Posted September 28, 2016 Author Share Posted September 28, 2016 Nobody , nothiing ? Link to comment Share on other sites More sharing options...
rocky Posted September 28, 2016 Share Posted September 28, 2016 It's classes/PaymentModule.php that sends the order confirmation email. What payment module are you using? Perhaps it's stopping the email being sent. Link to comment Share on other sites More sharing options...
mitzayapa Posted September 30, 2016 Author Share Posted September 30, 2016 Thanks for responding. I have paypal , cc , bankwire , but don´t think is related to the payment method , yet it happens no mather wich u choose. Could it be that sendgrid service its blockin it ? Link to comment Share on other sites More sharing options...
mitzayapa Posted September 30, 2016 Author Share Posted September 30, 2016 Nope sendgrid ain´t the problem , i made a copy of the website and it acts the same with another mail configuration. ... Iºve attached the paymentmodule.php if any of u guys is willing to take a look. PaymentModule.php Link to comment Share on other sites More sharing options...
mitzayapa Posted September 30, 2016 Author Share Posted September 30, 2016 Is there any way to see if the mail is generated ? Link to comment Share on other sites More sharing options...
rocky Posted October 1, 2016 Share Posted October 1, 2016 Yes, you can go to the Advanced Parameters > E-mail tab in the Back Office. If the order confirmation emails are appearing there, then it's a problem with your PHP or SMTP settings, depending on which you configured. Link to comment Share on other sites More sharing options...
mitzayapa Posted October 1, 2016 Author Share Posted October 1, 2016 No mail there.But still , if i send a test mail , it works. I think a mail configuration problem (php/smtp) wouldnºt allow me to send SOME of the mails and some not; i mean , i get everything (confirmation to admin , awaiting payment to client) but not the confirmation for the client.Thats the only one thats missing. Nevertheless its wierd theres no mail in Advanced Parameters > E-mail tab , only the mail settings. What could it be... (attached file) Link to comment Share on other sites More sharing options...
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