VillainCorp Posted September 22, 2016 Share Posted September 22, 2016 Hello for some reason I'am not receiving confirmation emails for orders by users, I did everything I could to try and fix it by going into the mail settings and setting them to my custom email with my host, I tried uninstalling mail alert and then reinstalling it and it doesn't work. Can someone please help me? Also my host doesn't support SMTP. I'll provide anything you need, thank you. Link to comment Share on other sites More sharing options...
VillainCorp Posted September 22, 2016 Share Posted September 22, 2016 People aren't getting confirmation orders for their purchases in their email. Please help Link to comment Share on other sites More sharing options...
bellini13 Posted September 22, 2016 Share Posted September 22, 2016 What are your mail settings? Does the Send Test Email work? Perhaps you should contact your hosting provider and ask them why they are not delivering mail from your system Link to comment Share on other sites More sharing options...
VillainCorp Posted September 22, 2016 Share Posted September 22, 2016 Yeah I've tried sending test emails and it shows up in the email logs but they aren't being delivered for some reason. I tried three different emails as the sender and none of them have sent a email yet. And also I use the regular mail() feature Link to comment Share on other sites More sharing options...
rocky Posted September 23, 2016 Share Posted September 23, 2016 Some hosts limit you to sending emails from your own domain. Are you using an email address like [email protected] to send the emails? Link to comment Share on other sites More sharing options...
VillainCorp Posted September 24, 2016 Share Posted September 24, 2016 (edited) I'am actually... Edited September 24, 2016 by VillainCorp (see edit history) Link to comment Share on other sites More sharing options...
bellini13 Posted September 24, 2016 Share Posted September 24, 2016 as I said before, you need to contact your hosting provider, this is not an issue with Prestashop, but with your hosting provider Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now