lespetitesreveries Posted September 20, 2016 Share Posted September 20, 2016 Bonjour, Je souhaite installer des modules de paiement mais lorsque je clique sur "module et service" ou "paiement", je suis redirigée vers une page blanche qui m'indique que la page "ne fonctionne pas". Savez-vous comment faire pour pallier ce problème ? Merci d'avance --------------------------------------- Hello, I would like to install my payment add-on but when I go to the page "Modules" or "payment" I have a blank page that says this page doesn't work. Do you have advice for me ? Thank you Link to comment Share on other sites More sharing options...
Knowband Plugins Posted September 22, 2016 Share Posted September 22, 2016 Please try repeating the steps after enabling error debugging and see if there is any error generated during the process. FYI, to enable error debugging you can follow the steps below. - open file: config/defines.inc.php (using FTP or hosting control panel) - change false-->true: define('_PS_MODE_DEV_', false); define('_PS_MODE_DEV_', true); Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 22, 2016 Author Share Posted September 22, 2016 Where can I find the file please ? Link to comment Share on other sites More sharing options...
Knowband Plugins Posted September 23, 2016 Share Posted September 23, 2016 You can find the file in the root directory of your PrestaShop installation, then go to 'config' directory and you will find the 'defines.inc.php' file, you can follow the instructions above to proceed. Link to comment Share on other sites More sharing options...
selectshop.at Posted September 23, 2016 Share Posted September 23, 2016 You can find the file in the root directory of your PrestaShop installation, then go to 'config' directory and you will find the 'defines.inc.php' file, you can follow the instructions above to proceed. Hmmm. this question is for Prestashop cloud I think.... THere is no defines.inc. you can access on the cloud.... @ lespetitesreveries, please correct me, If I'm wrong that you are hosting on Prestashop Cloud ? Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 25, 2016 Author Share Posted September 25, 2016 I am not on Prestaqhop cloud but on Prestashop download Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 25, 2016 Author Share Posted September 25, 2016 I actually don't find the file you told me about... Link to comment Share on other sites More sharing options...
selectshop.at Posted September 25, 2016 Share Posted September 25, 2016 I am not on Prestaqhop cloud but on Prestashop download Than you added your question to wrong forum section. Here we are on Prestashop Cloud questions... I'm moving your question to General English Forum section. Link to comment Share on other sites More sharing options...
selectshop.at Posted September 25, 2016 Share Posted September 25, 2016 I actually don't find the file you told me about... You have to open ftp of your webspace and look for folder /config. In this folder you will find the file defines.inc.php. So it's /config/defines.inc.php. Use filezilla to download the file to your local machine and edit it with notepad++ or better use cPAnel and edit the file there. Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 26, 2016 Author Share Posted September 26, 2016 I don't see any file named "defines/inc.php" on my folder config in my webspace Prestashop.... Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 26, 2016 Author Share Posted September 26, 2016 (edited) I have found the file !!! (finally !) I have this : /* Debug only */ if (!defined('_PS_MODE_DEV_')) {define('_PS_MODE_DEV_', false);}/* Compatibility warning */define('_PS_DISPLAY_COMPATIBILITY_WARNING_', false);if (_PS_MODE_DEV_ === true) { But I don't know how to change it Edited September 26, 2016 by lespetitesreveries (see edit history) Link to comment Share on other sites More sharing options...
selectshop.at Posted September 27, 2016 Share Posted September 27, 2016 - open file: config/defines.inc.php (using FTP or hosting control panel) - change false-->true: define('_PS_MODE_DEV_', false); define('_PS_MODE_DEV_', true); Open it with notepad++ on local machine, or you can also use the editor of cPanel. Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 27, 2016 Author Share Posted September 27, 2016 But how insert it to my file on the FTP dashboard ? Link to comment Share on other sites More sharing options...
selectshop.at Posted September 27, 2016 Share Posted September 27, 2016 You download the file to your local machine, rework it with notepad++, save it and than upload it again to your ftp. OR You edit the file with cPanel. There you don't need to download and upload it. Tutorial: http://www.inmotionhosting.com/support/website/managing-files/how-to-edit-a-file Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 27, 2016 Author Share Posted September 27, 2016 But I can't download the file from the FTP.. And I am on MAC so cPanel is not compatible with it.. Link to comment Share on other sites More sharing options...
selectshop.at Posted September 27, 2016 Share Posted September 27, 2016 Sorry cannot help for MAC, but filezilla have a MAC version too. https://filezilla-project.org/download.php?platform=osx cPanel is compatible with all, cause it runs on your server, not on your local machine. You simply login with your browser. Ask your provider for help. Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 27, 2016 Author Share Posted September 27, 2016 I have download the file but I do not have the permission to change it.. It's a reading access only.... Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 28, 2016 Author Share Posted September 28, 2016 I have change what you told me about (finally !) But now it tells me this : Fatal error: Uncaught exception 'InvalidArgumentException' with message 'PDOException was thrown while connecting' in /home/lespetitfy/www/modules/yousticeresolutionsystem/SDK/Local.php:38 Stack trace: #0 /home/lespetitfy/www/modules/yousticeresolutionsystem/SDK/Api.php(693): YousticeLocal->__construct(Array) #1 /home/lespetitfy/www/modules/yousticeresolutionsystem/yousticeresolutionsystem.php(54): YousticeApi->setDbCredentials(Array) #2 /home/lespetitfy/www/modules/yousticeresolutionsystem/yousticeresolutionsystem.php(36): YousticeResolutionSystem->createApi() #3 [internal function]: YousticeResolutionSystem->__construct() #4 /home/lespetitfy/www/Core/Foundation/IoC/Core_Foundation_IoC_Container.php(124): ReflectionClass->newInstance() #5 /home/lespetitfy/www/Core/Foundation/IoC/Core_Foundation_IoC_Container.php(157): Core_Foundation_IoC_Container->makeInstanceFromClassName('yousticeresolut...', Array) #6 /home/lespetitfy/www/Core/Foundation/IoC/Core_Foundation_IoC_Container.php(170): Core_Foundation_IoC_Container->doMak in/home/lespetitfy/www/modules/yousticeresolutionsystem/SDK/Local.php on line 38 Link to comment Share on other sites More sharing options...
selectshop.at Posted September 28, 2016 Share Posted September 28, 2016 The error is saying that on the module Youstice there is a database and api connection error. Consider to deinstall the module. This module is responsible for several abandoned carts. It never worked in 100%. If the module is not encountering in his database the IP with which the customer is coming from, than it simply returns an error and break the checkout process. This module is one of the buggiest Prestashop ever coded. For other countries than France it never worked, and as we see also not reliable for France either... BTW - I've checked on a fresh developer install 1.6.1.6 and this module is not available anymore AS CORE MODULE. I presume they finally give-up to support this buggy module and stopped the international distribution. This I can also read on the addons site: Youstice plugin is only available for French Merchants Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 28, 2016 Author Share Posted September 28, 2016 But I am French ! And I don't know how to desinstall this module because I can't go to the module page ! Link to comment Share on other sites More sharing options...
selectshop.at Posted September 28, 2016 Share Posted September 28, 2016 If you cannot access to modules page, so you should debug the errors of your server. Contact your provider for that, he should additionally read the error logs of the server and debug the problems. Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 28, 2016 Author Share Posted September 28, 2016 My provider of what ? Link to comment Share on other sites More sharing options...
selectshop.at Posted September 28, 2016 Share Posted September 28, 2016 Your webhosting package. Link to comment Share on other sites More sharing options...
selectshop.at Posted September 28, 2016 Share Posted September 28, 2016 If you cannot access to modules page than your server is not correct configured, or something you installed is having one or more problems with your server configuration. Perhaps also a script of something you installed has bugs. All these you can read from the SERVER error logs. Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 29, 2016 Author Share Posted September 29, 2016 So what can I do ? Link to comment Share on other sites More sharing options...
selectshop.at Posted September 29, 2016 Share Posted September 29, 2016 Exactly what I told you before. Check error logs of your server. If you don't have access to them, than ask your provider/hoster. Check, if your server meets the min. requirements for to run Prestashop. If not adjust the server settings or ask provider for to adjust them. If you cannot access to modules page, so you should debug the errors of your server. Contact your provider for that, he should additionally read the error logs of the server and debug the problems. Min. requirements in praxis (the one Prestashop have built on his documentation is out-to-date and not suitable for Prestashop 1.6. anymore): magic_quotes_gpc = off memory_limit = 256M (beter: 512M - PS 1.6.) max_execution_time = 300 max_input_time = 300 upload_max_filesize = 20M post_max_size = 20M max_input_vars = 10000 allow_url_fopen = on safe_mode = off cURL - installed and activated mod_rewrite = installed and activated mod_security = off php 5.3+ (for PS 1.6. better php 5.4.5+) mySQL 5.5+ LINUX server (we do not recommend to run Prestashop on Windows Servers, due to right problems). Link to comment Share on other sites More sharing options...
lespetitesreveries Posted September 29, 2016 Author Share Posted September 29, 2016 I have delete the file and now the module pannel works !!! Thank you so much ! Link to comment Share on other sites More sharing options...
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