mareblu16 Posted September 8, 2016 Share Posted September 8, 2016 Hi, I wanted to test some functions in Presta and wanted to place an order with a guest account. Whil registering Prestashop tells me that there alrerady is another account with my email address. But there isn't! Also, when I try to checkout, Presta tells me to accept the terms & conditions, which I do, but I cannot proceed with "Payment" etc. What is wrong here? Thanks for any ideas! mareblu Link to comment Share on other sites More sharing options...
El Patron Posted September 9, 2016 Share Posted September 9, 2016 Hi, for best community support please provide front office URL that we can try testing on. Link to comment Share on other sites More sharing options...
tdr170 Posted September 9, 2016 Share Posted September 9, 2016 Look at the database in the ps-customer table and see if the email your trying to use is listed. If So you can delete it from there be sure and get the customer ID # so you can also delete the address from the ps-address table. Link to comment Share on other sites More sharing options...
mareblu16 Posted September 9, 2016 Author Share Posted September 9, 2016 Hi, thank you for your answers! Of course, I have looked at the database, no account with that email, so I'm a bit at a loss here. If you want to take a look at my site: www.applesnbees.de Thank you! Link to comment Share on other sites More sharing options...
tdr170 Posted September 9, 2016 Share Posted September 9, 2016 Well the address must be used as I created an account without issues. Maybe you deleted the account and chose not to let that email be used again. Link to comment Share on other sites More sharing options...
El Patron Posted September 9, 2016 Share Posted September 9, 2016 I just ran test and did not have issue...I made test order using info at prestaheroes punto com You may want to consider upgrading soon your 1.4 shop to latest 1.6 stable...you will glad you did.. Link to comment Share on other sites More sharing options...
mareblu16 Posted September 9, 2016 Author Share Posted September 9, 2016 Thank you! I have to re-check again für myself, don't know what happened. The other issue is that I don't get notified by the shop when somebody registers or orders - did you get messages about registration and order? Link to comment Share on other sites More sharing options...
El Patron Posted September 9, 2016 Share Posted September 9, 2016 Thank you! I have to re-check again für myself, don't know what happened. The other issue is that I don't get notified by the shop when somebody registers or orders - did you get messages about registration and order? Registration email no. You can use this free module: https://www.prestashop.com/forums/topic/294459-free-module-admin-alerts-email-for-new-customer-registration/ Order email yes if you have mail alerts module from PrestaShop installed/configured. Link to comment Share on other sites More sharing options...
tdr170 Posted September 9, 2016 Share Posted September 9, 2016 You do not get new registration email unless you use a 3rd party module like this one. http://store.prestanesia.com/administrative-tool/27-member-alert-prestashop-module.html Do you have the Mail Alerts module installed this is the module that sends New Order and Out of stock emails to Admin. Link to comment Share on other sites More sharing options...
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