jasontuburan Posted August 19, 2016 Share Posted August 19, 2016 hi i'm having a trouble in my prestashop front office i set a file field at the catalog -> product -> product customization -> but when i check it in the front office the upload file form is missing but there is a product customization tab.thank you for those who will help Link to comment Share on other sites More sharing options...
sandipchandela Posted August 21, 2016 Share Posted August 21, 2016 Which theme you are using? You set how many field in customize? Tick required yes for now 1 Link to comment Share on other sites More sharing options...
jasontuburan Posted August 21, 2016 Author Share Posted August 21, 2016 im using dot fashion theme i only set 1 field to customize as far as i know my tick is on because when i change my theme to default bootstrap theme it shows up im using dot fashion theme i only set 1 field to customize as far as i know my tick is on because when i change my theme to default bootstrap theme it shows up Link to comment Share on other sites More sharing options...
sandipchandela Posted August 21, 2016 Share Posted August 21, 2016 It may be the theme issues. contact theme developer. Link to comment Share on other sites More sharing options...
jasontuburan Posted August 21, 2016 Author Share Posted August 21, 2016 but the developer can't connect to my ftp server any ideas what happen? Link to comment Share on other sites More sharing options...
sandipchandela Posted August 21, 2016 Share Posted August 21, 2016 Create FTP user on your hosting server on which your website hosted. Give Ftp details to theme support team. They will inform you once they solve it. Link to comment Share on other sites More sharing options...
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