New Install 403 Forbidden - what did I do wrong?

[chrissie]

Installing Prestashop for the first time (I used it before but it was all set up for me then).
I've ftp'd the prestashop folders/files to /public.html. I've added the 'write' permissions where required as per the installation instructions.
But when I try to launch the installer I get this :: Forbidden

You don't have permission to access /prestashop/install on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.15 (Unix) mod_ssl/2.2.15 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.simplyscent.co.uk Port 80

Have checked and double checked that I did everything right up to this point.

HELP??


Chris.

[rocky]

Try using chmod 755 permissions for directories and chmod 644 directories for files. If that doesn't work, try chmod 777 for the directories.

[chrissie]

Hi Rocky
In the installation instructions it says (a) to use 777 on these folders : /config, /upload, /download, /tools/smarty/compile.

and then ( the same on these folders and their subfolders : /img, /mails, /modules, /themes/prestashop/lang, /translations.

and that's what I've done.

Are you saying apply 755 to (a), and 644 to (?

You can tell I'm new to this :gulp:

[rocky]

I'm saying 755 for all directories (both a and .

[chrissie]

ok
changed all of those, still got the same result

what else could it be?


Chris

[rocky]

I have no idea. Forbidden usually means that you don't have read access to that directory.

[chrissie]

ok.thanks for trying

so, can anyone else help, please?

[chrissie]

As nobody seems sure what the problem is (I've asked around on other forums too) I've contacted my host and they are going to do a restore for me.
I don't know if this is a bit drastic, but it might be the way to go for anyone else experiencing the same problem (In my case, I've only had my account with them for 4 days, so not really a big deal)
Chris

[scoobiefan]

I found this:
http://www.prestashop.com/forums/viewthread/12080/general_discussion/403_error

Just by adding a .htaccess file it made EVERYTHING work. I noticed the images didn't work on the install and just shrugged it off, but give it a try

[easysoftonic]

I Found the complete solution of this error see here

 

http://www.easysoftonic.com/solved-prestashop-new-install-403-forbidden-error/

[AmirRzd]

Just unzip the downloaded pack from prestashop.com and zip it again. Then upload and go go go

[traktap]

On 8/26/2016 at 5:27 PM, easysoftonic said:

I Found the complete solution of this error see here

 

http://www.easysoftonic.com/solved-prestashop-new-install-403-forbidden-error/

this link does not take to the solution

[elgaxton]

The link is off 

Quote

http://www.easysoftonic.com/solved-prestashop-new-install-403-forbidden-error/

 

Edited January 19, 2021 by elgaxton
Missing link (see edit history)

[Inter Svetainė]

On 1/19/2021 at 12:36 PM, elgaxton said:

The link is off 

 

wayback machine shows the same as @AmirRzd wrote. here is a pic from that page.